Job Information
HSBC Head Business Execution and Performance Management in Mumbai, India
Head Business Execution and Performance Management
Brand: HSBC
Area of Interest: Branch and Retail Banking
Location:
Mumbai, MH, IN, 400063
Work style: Office Worker
Date: 11 Apr 2026
Some careers have more impact than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.
We are currently seeking a high calibre professional to join our team as a Head of Business Execution and Performance Management, IWPB India
Role purpose
This role provides dedicated, forward-thinking leadership support to the Head of IWPB India, combining a strategic and transformative mind-set with strong operational discipline, governance and risk management. The role exists to make decision-making more effective, accelerate commercial execution of the IWPB India strategy, and ensure the business operates efficiently and with robust controls—while fostering an accountable, inclusive, high-performing culture across INM.
This is a senior leadership role providing strategic, operational and governance leadership for the Head of IWPB India; acts as a key liaison and “connector” across IWPB, India, Functions and Regional and Group stakeholders and will be a member of the IWPB India Leadership Team.
Principal Accountabilities and Responsibilities
Role holder will carry out activities that will indicatively include the following (but not limited to)
Strategic leadership & execution
Support the Head of IWPB India in shaping priorities, translating strategy into executable plans, and driving delivery of key outcomes across BAU and non‑BAU agendas.
Oversee strategic business initiatives across functions; lead special projects and resolve blockers to maintain pace and momentum.
Identify opportunities to improve organisational effectiveness; review, design and execute enhancements to operating model and organisational structure where relevant.
Commercial and change execution
Support the Head of IWPB India in prioritizing investments along 5 strategic pillars in key markets (strengthen the foundation, turbocharge affluent customer growth, deepen wealth penetration, scale private bank, deliver best-in-class products and solutions)
Oversee CTB/VSIP budget, partner with value streams, technology teams to deliver against control & regulatory, proactive risk management, and digital transformation priorities
Responsible for establishing a strong cost management discipline through prioritization of budgets, benefit tracking and achieving targets for both Direct within WPB and Indirect by scrutinizing GF attributed/ allocated costs.
Support Head of IWPB India in the overall planning and implementation of FRP planning for Costs, Revenue and Technology investment
Operating rhythm, governance & decision effectiveness
Support the Head of IWPB India in the preparation of materials for business reviews and governance meetings with the INM CEO and other Senior Management reviews including Board Member visits,
Plan, manage and coordinate IWPB India Leadership meetings and other senior forums (e.g., offsites, workshops), ensuring clear agendas, quality materials, decisions captured, and actions delivered.
Develop and manage governance, control structures and programme frameworks (committees/meetings, actions, submissions), ensuring disciplined follow-through and transparency.
Performance management
Support management oversight of business performance within IWPB India and business lines, including regular market check-ins and business reviews, follow-ups of all country, global and regional initiatives
Lead the creation and agreement of the Head of IWPB India Market Head scorecard, including objectives and key results/KPIs to measure and improve business performance.
Monitor progress against milestones, budgets, resources and engagement aspirations; implement mitigating actions where performance or delivery risks emerge.
Cross-business collaboration & stakeholder management
Coordinate across IWPB India and activities requiring cross-line-of-business and intra-regional collaboration; mobilise inputs from Functions and Product Partners to deliver shared outcomes.
Engage senior stakeholders across People, CIO, Finance and other Functions to ensure alignment, timely decisions and progression against plans.
Risk, issues & control
- Proactively identify, investigate and remediate issues that could adversely impact the business; escalate appropriately and ensure sustainable fixes.
Communications & representation
- Partner with Communications to shape and execute internal and external communications; support the Head of IWPB India on all key engagements and townhalls
People leadership & culture
Embed the business vision and values through “How We Lead”; role model inclusive leadership and build an execution-centric culture grounded in accountability, integrity and collaboration.
Support people strategy; rewards and recognition programs for IWPB India.
Essential Capabilities
Strategic & transformative leadership
Strategic mind-set: anticipates future opportunities/risks and converts them into practical, breakthrough strategies and priorities.
Cultivates innovation: improves outcomes by challenging the status quo and introducing better ways of working.
Change leadership: drives transformation at pace while managing expectations and ensuring sustainable adoption.
Operational excellence, governance & risk
- Performance management discipline: builds scorecards/KPIs, tracks delivery, and drives corrective action.
Influence, communication & stakeholder navigation
Persuasion & conviction: uses compelling, well-structured arguments; addresses difficult issues directly and constructively.
Executive communication: communicates clearly and confidently at all levels, including senior leadership and external stakeholders.
Matrix leadership: negotiates and influences across diverse, multi-cultural, multi-entity stakeholder groups to land “one HSBC” outcomes
Leadership & teamwork
Builds effective teams: creates strong team identity, leverages diverse perspectives, and aligns people to shared goals.
Manages ambiguity & ensures accountability: brings clarity in uncertain situations; holds self and others to commitments.
Resilience and relationship management: maintains momentum under pressure and builds trust across boundaries.
Functional Knowledge
Thorough understanding of HSBC structures, values, behaviours, processes and objectives.
Well established understanding of the financial services landscape and competitor developments.
Demonstrated Retail Banking and Wealth business knowledge.
Outstanding relationship management, interpersonal, communication skills; the ability to negotiate and influence across networks of matrixed stakeholders to manage stakeholders to common shared vision.
HSBC Values
The Head of Business Execution and Performance Management, IWPB India role holder is expected to uphold the HSBC values (we value difference, we take responsibility, we succeed together, and we get it done) and promote a “speak-up” culture.
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
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Issued by The Hongkong and Shanghai Banking Corporation Limited, India