Job Information
ThermoFisher Scientific Deputy Manager (Spares Supply Chain) in Mumbai, India
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Position Summary
The Deputy Manager – Order Processing & Customer Service is responsible for driving end-to-end order lifecycle excellence for the spares business, ensuring superior customer experience, high OTIF performance, and operational efficiency.
This role acts as a critical interface between customers, global stakeholders, and internal supply chain functions, leveraging data analytics, ERP systems, and continuous improvement methodologies to enhance service delivery and business outcomes.
Key Responsibilities
1. Order Management & Customer Experience
Own end-to-end order lifecycle: order entry, validation, fulfillment, invoicing, and delivery tracking
Act as primary contact for B2B customers; manage queries, escalations, and service recovery
Ensure high OTIF, order accuracy, and customer satisfaction
Monitor order pipeline, backorders, and prioritize critical shipments
Ensure compliance with documentation, trade regulations, and audit requirements
2. Supply Chain Coordination & Planning
Collaborate with planning, procurement, and warehouse teams to ensure material availability
Support demand forecasting, inventory optimization, and MRP execution
Proactively identify supply-demand risks and drive mitigation actions
Work with vendors and logistics partners to ensure delivery commitments
3. Systems, Data & Analytics
Operate and optimize ERP systems (SAP / Oracle / QAD) for order management
Utilize CRM tools (Salesforce) for customer interaction tracking
Develop dashboards and reports using Excel and BI tools
Drive data-based decision-making through trend analysis and performance insights
4. Compliance & Quality
Ensure adherence to GMP, SOPs, and regulatory standards
Maintain audit-ready documentation and support compliance audits
Lead RCCM/CAPA actions for process gaps and deviations
5. Continuous Improvement & Digitalization
Drive Practical Process Improvement (PPI), Lean, and Six Sigma initiatives
Perform process mapping and value stream mapping to eliminate inefficiencies
Identify automation and digital transformation opportunities
Lead or support cross-functional improvement and transformation projects
6. Stakeholder & Global Coordination
Collaborate across Sales, Finance, Logistics, Procurement, and Quality teams
Manage global stakeholder communication and expectations
Ensure seamless coordination across time zones and matrix structures
Education & Experience
Advanced Degree (MBA preferred in Operations/Supply Chain) OR bachelor’s degree with 2 to 5 years in order management, customer service, or supply chain
Preferred fields: Supply Chain, Engineering, Business, Science
Technical Skills
ERP: SAP / Oracle / QAD (mandatory)
Advanced Excel (Pivot, VLOOKUP, Power Query, Macros)
CRM: Salesforce preferred
BI tools and dashboarding experience
Strong knowledge of MRP, forecasting, and inventory optimization
Understanding of international trade & shipping regulations
Process Excellence & Certifications
Lean / Six Sigma / PPI experience
Knowledge of RCCM, CAPA, Process Mapping, Value Stream Mapping
APICS (CPIM/CSCP) preferred
Project management exposure preferred
Behavioral Competencies
Strong customer-centric mindset
Excellent analytical and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Strong communication and stakeholder management
High attention to detail and process discipline
Ability to work independently in a matrix organization
KPIs / Success Metrics
Customer Service & Responsiveness: CAS, CCMS TAT
Service Level: OTIF, LIFR, Delivery within 24/48 Hours
Order Quality: Sales Order Completeness, Order Accuracy
Inventory Performance: Coverage, DOS (Days of Outstanding Sales = Inventory / COGS × 91 days) , Overall Inventory Health
Inventory Efficiency: Excess & Obsolete Reduction, MTS vs MTO SKU Optimization
Supply Chain Responsiveness: GRN TAT, Backorder Reduction
Business Impact: Revenue Enablement, Productivity Savings
Cost Optimization: PPI Savings (Hard & Soft Savings)
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.