Job Information
Branch International Customer Success Associate - 6 Months Contract in Mumbai (Hybrid), India
Branch Overview :
Branch is a leading AI-based lending fintech with 50M+ downloads across India and Africa. We use alternative data to reach millions of people that are largely excluded from the financial sector.
Headquartered in Silicon Valley with operations in India, Nigeria and Kenya, Branch is a for-profit, socially conscious company built for scale and impact. Our mission-driven team—founded and led by the former CEO of Kiva.org—now spans 400+ employees globally. We’re backed by investors such as Andreessen Horowitz, Visa, and the IFC
Job Overview :
This role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.
Responsibilities :
Customer Service: Delivering efficient and friendly responses to customer across different channels (main responsibility)
Credit Risk: Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)
Servicing & Collections: Proactively reaching out to borrowers who have missed payments
Product: Escalating customer feedback and IT bugs to help improve our product
Finance: Manage refunds, repayments, and other payment processes
General: Various administrative projects as needed
Qualifications :
1-4 years of previous job experience in customer service primarily via calling
Proficient in Hindi and English communication
Passionate about our mission and our customers
Highly entrepreneurial, proactive, and willing to get your hands dirty
Excellent communication skills, both oral and written
Good grammar, spelling and punctuation
Driven by data and highly analytical, good understanding of excel preferred
Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays
Why Join Us
Competitive salary and equity package
Fast-paced, collaborative, and high-autonomy work culture
Hybrid work setup designed for flexibility and work-life balance
Fully paid group medical insurance and personal accident insurance
Generous paid time off, plus company-declared public holidays
Quarterly social meet-ups and sponsored monthly team lunches
Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law. We’re looking for more than just qualifications -- so if you’re unsure that you meet the criteria, please do not hesitate to apply!
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