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Overview

The People Operations’ center of excellence’s aspiration is to enable People Operations Services at scale, simplify processes and transactions, improve data quality and consistency, and help deliver a great employee experience across Microsoft. The People Operations Team provides direct support to employees as part of a centralized function to handle a variety of HR-related transactions. The team receives and responds to inquiries/requests from employees concerning HR policies/programs and appropriately routes inquiries/requests from employees to others for additional information, as needed while also leveraging AI tools. The People Operations Team processes various forms related to documenting human resources activities such as new-hire onboarding, compensation, benefits, termination of employment, etc. manages, maintains, and/or updates employee database; inputs employee data into human resources information/computer system (HRIS) database and/or documents activities as requested.

As a Senior HR Service Advisor , you will perform transactions for the EMEA region. You will support employees and managers by responding to inquiries and performing transactions. You will contribute to the creation of training materials on how to use HR platforms, and tools for employees and managers. You will participate in the implementation of new policies or processes by sharing input and / or suggestions based on employee feedback. You will review your own performance metrics and identify opportunities for improvement. You will input employee data into HRIS database and / or document activities as requested. You will protect data privacy and adhere to confidentiality requirements. You will upload employee records into the Record Center when performing data transactions. You will document and update processes, desk-top procedures, and knowledge-based content as required and will work and coordinate with vendors to ensure processes are correctly followed.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

HR Services Customer Support

Supports employees and managers by responding to inquiries and performing transactions. Addresses inquiries by researching policies and procedures as needed. Triages inquiries to the appropriate queue. Act as subject matter experts for country-specific topics (e.g., processes, compliance laws, policy updates). Supports testing to ensure updates and changes are successfully implemented. Contributes to the creation of training materials on how to use Human Resources shared services, platforms, and tools for employees and managers. Learns the end-to-end service model.

Data Management

Inputs employee data into Human Resources Information (HRIS) database and/or documents activities as requested. Supports and/or manages bulk uploads, ensuring data quality, controls, and reviews. Enters data and reviews data input to ensure accuracy. Identifies and reports discrepancies or issues in data administration to senior team members or team lead. Protects data privacy and adheres to confidentiality requirements. Troubleshoots and reports issues or risks related to data integrity, security, and privacy and recommends needed fixes. Works with team members to identify relevant factors related to the issue. Performs planned data audits, as needed.

Process Management

Participates in the implementation of new policies or processes by sharing input and/or suggestions based on employee feedback. Reviews own performance metrics target and identifies opportunities for improvement. Shares input and raises opportunities for improvement to manager.

Supplier/Vendor Management

Works with and coordinates with vendors to ensure processes are correctly followed. Sends information/receive information from vendors to process queries. Acts point of contact for vendor's management to coordinate and document issues (e.g., sick/vacation time).

Documentation

Uploads employee records into the Record Centre when performing data transactions. Reviews documents and reports related to employee records in Human Resources processes (e.g., new hire on-boarding, compensation, termination) and verifies their accuracy. Participates in information-gathering sessions with subject matter experts and stakeholders to understand reporting requirements. Documents and updates processes, desk-top procedures, and knowledge-based content as requested. Documents and updates in a timely manner. Provides input for change on knowledge base content to the team lead.

Qualifications

Required qualifications:

• Master's Degree in Human Resources (HR), Business, Operations, or related field AND 1+ years experience in HR operations, HR, or related field OR Bachelor's Degree in Human Resources (HR), Business, or related field AND 3+ years experience in HR operations, HR, or related field OR equivalent experience.

Preferred Qualifications

• Specialization in HR law, labor relations, or organizational psychology

• Experience in multi-country or regional HR operations

• Exposure to vendor management and escalations

#MCAPSEiP

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html)