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Quality Liaison Mukilteo, WA Lab Summary: The Quality Liaison is responsiblefordrivingNon-Conforming Event (NCE)managementandconformance toZRL Qualitychecklistsand policiesfor their location, as well asprovidingcoordinationfor local Document Control. The primary focus is on investigating NCEsandOpportunities forImprovement(OFIs),developing and implementingCorrective/Preventative Actions(CAPAs), andsupporting thequality team indriving continuous improvement. This role serves as a subject matter expert in quality systems, supports staff trainingof qualityrequirements,toolsand initiatives, and collaborates withLab Operations,Medical,OperationsSupport, and other supporting departmentteams.Additionally, this position willbe responsible forprojectmanagingthequalityassessmentactivities,participatingas anauditorin Quality Assessments, and leading the lab inOFIresolution.The Quality LiaisonutilizestheMediaLabweb-basedQuality Management Systemplatformfor daily operations andservesanadministrator for thissoftware.This roleis also responsible for compiling and analyzingqualitymetricsforquality scorecardsfor their location. Job Duties: * Oversee and project manage Non-Conforming Event Management for site. Collaborate with local management and subject matter experts to investigate and resolve Quality Improvement Tickets (QITs). Apply structured root cause analysis techniques (such as 5 Whys, Fishbone Diagram, etc.) to accurately identify underlying issues, work with departmental and local leaders to develop and implement corrective/preventive actions (CAPAs), and, when appropriate, include Return on Investment (ROI) analysis using the Cost of Poor Quality calculator. * Conduct periodic comprehensive and weekly focused audits to maintain continuous quality conformance to ZRL checklist requirements for patient safety and assessment readiness. Coordinate onsite audits for location, participate in other ZRL Quality Assessments as required, and project manage and participate in the resolution of findings through Opportunity for Improvement (OFI) QITs. * Act as the site's Document Control specialist, ensuring all documents are properly managed and compliant, and maintaining an up-to-date local SOP manual for use during system downtime. * Deliver training to staff on Quality related programs, tools, philosophies and processes. Serve as subject matter expert to answer questions around document control, NCEs, good documentation practices, temperature monitoring, quality assessment program and quality related topics to ensure consistent compliance and excellence. * Manage the Man Overboard (MoB) program for location by overseeing the Man Overboard program. Coordinate the searches for missing samples using MoB form, ensuring each incident is documented as a Quality Improvement Ticket (QIT) to facilitate tracking through resolution, remediation and corrective action development. * Generate and communicate local quality metrics to inform Management Review KPI feedback. * Contribute to other quality improvement projects and fulfill other duties as assigned. Education/Experience: MinimumRequirements: * Requires anAssociate's degree in scienceor related discipline or equivalent combination of experience and/or education. * Minimum oftwo(2)years on the bench in a veterinary or clinical laboratory.Mustpossessan understanding of most service lines and departments offered by the ZRL network to includeaccessioning, chemistry, hematology, histology, microbiology, parasitology,urinalysisand cytology. Preferred Experience: * Previousexperience inlaboratoryQuality Management. * Experience with Non-conformingEvent Management,InternalAuditing,and/orDocument Control. * Experience withMediaLab. * MLS/MT/MLS/CLSand/orRelevant ASQ Certification. Technical Skills Required: * Proficient in the use of the Microsoft