Job Information
TEKsystems Customer Service Representative in Mount Prospect, Illinois
Account name
Cummins-Allison Corp.
Duration
1040
Req Description
Description
The customer service team is the end point for the customers, they speak and collaborate with them for order entry, tracking, customer support, issues and anything the customer might need. As a Customer Service Representative, you will assist both internal and external customers to facilitate general sales support including ordering, reporting and overdelivering a world class customer service experience.
The Customer Service Representative will have a direct impact on our Systems, Cummins Allison group, responsible for:
40+ calls/day
• Order entry and release for National Account orders
• Customer maintenance
• Client Satisfaction
• Reporting on metrics
Job Title
customer service representative
Top Skills Details
Excel
pivot tables
vlookups
Worksite Address
852 Feehanville Dr,Mount Prospect,Illinois,United States,60056-6001
Additional Information
Crane Payment Innovations (CPI) purchased Cummins Allison a few years ago. CPI is their own company now. They are structured to support the cummins allison product line.
CPI is part of Crane NXT
Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.
Have you ever used the self-checkout in a Home Depot or Jewel Osco or played the slots at a Casino? Maybe you grabbed a drink from a vending machine or paid at a kiosk to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).
We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.
Headquartered in Malvern, PA, CPI is supported by: \u003E2,500 global associates, 7 manufacturing sites, 12 corporate offices and 43 service branches.
EVP
contract to hire
Work Environment
Work Environment
Hybrid Schedule - 3 days onsite, 2 days at home (this is after 2-3 months of training)
Tuesday and Wednesday in office are mandatory, 3rd day in office rotates each week.
Hours: 8-5pm
Lunch Break: 1 hour unpaid lunch break
Training will be onsite for 3 months.
Reporting to the Vice President and Customer Service Manager
Team Size: 6 people
Additional Skills & Qualifications
Additional Skills & Qualifications
Must Haves:
2 years of call center experience or high volume customer service from B2B
Order Entry
Industrial Manufacturing Industry
Microsoft Outlook and Microsoft Teams
Nice Haves:
Salesforce.com
Soft Skills:
Work on a team and collaborate well together
Open minded to change and change of process
• Action Orientation: You make timely decisions and display a sense of urgency.
• Customer Service Oriented: You possess a drive to serve your “customers” and focus on responding promptly to project team needs.
• Follow Through: Your focus is on priorities, and you deliver against those without letting details fall through the cracks.
• Informing Others: You are an effective communicator passing information on to others to enable action.
• Performance Focus: You push yourself and others for results.
• Follow Through: You are focused on priorities and don’t let the details fall through the cracks.
• Organized: You assemble all necessary materials and information before starting a task.
Job Type & Location
This is a Contract to Hire position based out of Mount Prospect, IL.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Mount Prospect,IL.
Application Deadline
This position is anticipated to close on Apr 13, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.