Job Information
Rowan College at Burlington County Learning Management System (LMS) Support Specialist in Mount Laurel, New Jersey
Learning Management System (LMS) Support Specialist
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Learning Management System (LMS) Support Specialist
Salary
$49,499.00 - $54,000.00 Annually
Location
Mount Laurel, NJ
Job Type
Full Time (35 hours)
Job Number
01323
Department
Distance Learning
Opening Date
02/12/2026
Description
Benefits
Questions
Description
The Learning Management System (LMS) Support Specialist is part of the Instructional Technology and Design team. This role provides high-level customer service, technical support and troubleshooting of the learning management system and integrated tools. This role is the primary backup to the LMS Specialist.
This is a Support Staff union position as stated in the Support Staff collective bargaining agreement - Grade 13
Specific Duties and Responsibilities
Provide high-level customer service and technical support to faculty, students, and staff to address technical issues related to the Learning Management System (LMS).
Serve as the technical backup to the Learning Management System LMS Specialist, including assisting with the back-end administration of the Learning Management System (LMS—e.g., Blackboard), managing user provisioning, and maintaining organizations.
Provide support for Learning Tools Interoperability (LTI) integrations, including installation, configuration, and troubleshooting to ensure seamless functionality within the LMS.
Oversee the course copy and course access requests.
Manage the complex master course template copy process.
Assist with processes related to the Intelligent Learning Platform (ILP) process
Perform technical queries and reports related to LMS activities, data, and user metrics using PG Admin and Illuminate.
Participate in the testing, evaluation, and implementation of new features, third-party tools (e.g., Kaltura, My Materials), and upgrades that integrate with the LMS and other instructional technologies.
Utilize and apply basic web development skills, including reading and writing HTML and CSS code, to resolve formatting issues within the LMS.
Assist in the planning, drafting, and maintenance of departmental Standard Operating Procedures (SOPs).
Collaborate closely with Instructional Designers to provide support.
Produce, compile, curate, and secure learning materials in various formats to continuously update the Instructor Support Organization.
OVERALL PURPOSE AND RESPONSIBILITY:
The primary and most important overall responsibility of all employees is to provide service in a pleasant, helpful, and effective manner to our students and other members of the College community.
Minimum Qualifications
Education Required: Associates Degree required; Bachelor’s Degree preferred.
Experience Required:
Minimum of 1–2 years of experience providing technical support in an academic setting or a high-volume professional helpdesk environment
Experience supporting diverse user groups with varying levels of technical expertise
Strong Technical Skills
Demonstrated experience working within a Learning Management System
Proven experience using screen capturing tools
Experience using Microsoft Office applications
Skills/Abilities /Knowledge /Other Requirements
Familiarity with Learning Tools Interoperability (LTI) and integrating third-party applications into an LMS environment.
Knowledge of Web Content Accessibility Guidelines
Experience with CCS/HTML
Additional Information
INSTITUTIONAL EFFECTIVENESS:
Collaborates with department members and/or the Compliance, Assessment and Research team to support planning, assessment, data collection and reporting for continuous improvement of the college.
Employee Classification: Support Staff grade 13
Residency Requirement:The New Jersey First Act requires employees of all public institutions of higher education to reside in the State of New Jersey unless otherwise exempted under the law. For more information please clickhere (https://www.nj.gov/labor/research-info/njfirst.shtml)
Benefits- Support Staff (35 hours)
01
Do you have an Associates Degree?
Yes
No
02
Do you have 1–2 years of experience providing technical support in an academic setting or a high-volume professional helpdesk environment?
Yes
No
Required Question
Employer
Rowan College at Burlington County
Address
900 College Circle Drive
Mount Laurel, New Jersey, 08054
Phone
856-222-9311 ext. 1584
Website
http://www.rcbc.edu