Job Information
CHC-SEK Patient Resource Specialist (Lynn County) in Mound City, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13523728
GENERAL DESCRIPTION
The Patient Resource Specialist position collaborates with patients and the healthcare team to assist in eliminating barriers and addressing social determinants of health. This role focuses on supporting underserved and vulnerable populations who are at greater risk for health disparities. As an extension of the healthcare team, the Patient Resource Specialist works to improve each patients overall health by encouraging and connecting them with access to social, financial, and other necessary supportive services, such as benefits enrollments, and coordinating care with other professionals, as well as community, federal, and state resources. Through this integrated support, Patient Resource Specialist help enhance the patients healthcare experience and improve their overall health outcomes.
Requirements
ESSENTIAL DUTIES
- Assist patients and families in navigating the healthcare system, accessing interpretation services, insurance benefits, food, housing, other community resources, and facilitating transportation and medication delivery.
- Conduct in-clinic assessments and screenings to identify socio-economic and social determinants of health impacting overall well-being.
- Collaborate with the Patient Resource Center to manage calls and referrals, ensuring timely, coordinated, and effective support.
- Actively participate and collaborate in community engagement events, including but not limited to local coalitions, outreach events such as health fairs, community events, other organizational meetings to engage partners and community members in addressing community needs and gaining support.
- Identify unmet health and social needs and provide clear guidance and follow-up to ensure individuals successfully access recommended resources.
- Engage individuals and families in developing health and social goals, utilizing motivational interviewing and self-management coaching techniques.
- Collaborates with patients, clinical teams, and other internal partners to improve patient outcomes and address complex needs.
- Support patients in understanding care plans, scheduling follow-up appointments, accessing prescriptions, coordinating care, and removing barriers to care.
- Timely document all patient encounters in designated systems and utilize data to support program goals, quality improvement, and community health advancement.
- Collaborates with the Patient Resource Educator to keep community resource guides updated as it relates to community strengths and opportunities.
The essential functions listed are not an exhaustive list of every task that the employee is required to complete. Employees are expected to perform all other duties as assigned.