Job Information
University of Idaho Service Desk Manager in Moscow, Idaho
This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2489273
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rService Desk Manager
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rPosting Number: SP005151P
rDivision/College: Information Technology Services
rDepartment: Customer Experience and Engagement
rLocation: Moscow
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rPosting Context Statement:
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Under the direction of the IT Service Desk Director, the Service Desk Manager and the designated team provides statewide technical support, ID card service, and student computer lab maintenance, in support of the University of Idahos teaching, learning and research mission. This team works with other OIT support teams to identify solutions, work with vendors, and ensure delivery of IT equipment, software, and services.
rrPosition Overview:
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This position is responsible for developing and implementing statewide technical support solutions for university clients. The position will manage, develop and direct the IT Service Desk Team to provide excellent support and is also manages university card services.
Duties may include:
- Lead, manage and develop the IT Service Desk Team
- Ensure IT Service Desk (ITSD) responsibilities and tickets are completed in a timely manner
- Develop and maintain university card processes and standards
- Develop reporting performance indicators for services provided
- Manage professional relationships with internal and external stakeholders
- Monitor and report on unit financial data
- Other duties as assigned
rrRequired Experience:
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- Four years of technical support experience
- Two years supervisory experience
- Working with teams to accomplish shared goals
- Working and communicating with internal and external stakeholders
rrRequired Education:
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- High School Diploma or equivalent
rrRequired Other:
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- Possess a valid drivers license and be able to meet policy requirements for driving university-owned vehicles
rrAdditional Preferred:
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- Bachelors degree in a related field
- Experience with assignment coordination and staff management, service delivery processes, intra/inter-team communications, budgeting and measures/metrics
- Proven ability to deliver consistent, high-quality customer service and technical support
- Excellent organization and attention to detail
- Experience working with fiscal practices with a basic understanding of budget management
- Experience in higher education
- Excellent verbal and written communication skills with the ability to explain technical concepts clearly to technical and non-technical users
rrPhysical Requirements & Working Conditions:
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- Must be able to lift, carry or otherwise move 50 pounds regularly
rrDegree Requirement:
rN/A: No degree requirement
rrFLSA Status: Exempt
rEmployee Category: Exempt
rPay Range: \$59,472 + DOE
rType of Appointment: _of_Appointment
rFTE:
1
rFull Time/Part Time: Full Time
rFunding:
rA visa sponsorship is available for the position listed in this vacancy: No
rPosting Date: 01/22/2026
rClosing Date:
rOpen Until Filled: Yes
rSpecial Instructions to Applicants:
Position will remain open until pool of qualified candidates are identified. Applications received on or before February 9, 2026, will receive first consideration.
rApplicant Resources: https://www.uidaho.edu/human-resources/careers/applicant-resources{target="_blank"}
rBackground Check Statement:
Applicants who are selected as final pos sible candidates must be able to pass a criminal background check.
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rTo apply, visit https://uidaho.peopleadmin.com/postings/50603
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The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.
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