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About the Role

Join Guardian Professional Services as aWheelchair Services Supervisor, leading a team that assists passengers with mobility needs at RDU Airport. This is ahands-on leadership position ideal for someone who enjoys mentoring others, working directly with passengers, and ensuring smooth airport operations.

What Youll Do

• Supervise and coach Wheelchair Agents to deliver safe, efficient, and compassionate service.
• Coordinate shift coverage, scheduling, and daily assignments.
• Oversee airport wheelchair operations during weekends and other assigned shifts.
• Communicate with dispatch, airline personnel, and airport authorities to maintain service quality.
• Lead by example by assisting passengers as needed (pushing, lifting, or transferring safely).
• Review incident reports and ensure all procedures are followed accurately.
• Maintain a professional, positive environment that reflects Guardians service standards.

What You Bring

• 5+ yearsof customer service experience (required).
• 2+ yearsin a supervisory or lead role (required).
• Airport experiencestrongly preferred.
• ValidDrivers Licensepreferred.
• Excellent communication, reliability, and problem-solving skills.

Why Youll Love Working Here

• Paid training and opportunities for overtime.
• Health, vision, Dental, PTO, 401K benefits.
• Career growth path intoOperations Management and Senior Supervisor roles.
• Make a meaningful impact daily by helping passengers travel safely and comfortably.
• Required Airport Background and SIDA Badge Fees reimbursed after 90 days of employment.

Job Type:Full-time Pay:$14.00 per hour with earned gratuities and OT opportunities Expected Hours:Minimum 40 hours per week - 10hr shifts daily. 4 days on and 3 days off. Work Location:In person - Raleigh-Durham International Airport (Morrisville, NC)

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Referral program
• Vision insurance