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The ServiceNow Systems Administrator is responsible for the configuration, maintenance, and day‑to‑day support of the organization’s ServiceNow platform. This role ensures the platform operates efficiently, aligns with business processes, and supports ongoing enhancements. The ideal candidate combines technical expertise with strong problem‑solving skills and a commitment to delivering a high‑quality user experience.

Key Responsibilities:

Platform Administration

• Manage, configure, and maintain ServiceNow modules including Incident, Problem, Change, Request, CMDB, Knowledge, and Asset Management.

• Perform routine platform maintenance such as updates, patches, and performance monitoring.

• Create and maintain ServiceNow users, groups, roles, and access controls (ACLs).

Configuration & Development

• Build and modify forms, fields, workflows, business rules, UI policies, client scripts, and notifications.

• Develop and maintain Service Catalog items and associated workflows.

• Support integrations with external systems using REST/SOAP APIs, MID Servers, and other integration tools.

Operational Support

• Troubleshoot platform issues and provide timely resolution for incidents and service requests.

• Monitor system performance and proactively identify optimization opportunities.

• Maintain platform documentation, configuration records, and standard operating procedures.

Governance & Best Practices

• Ensure compliance with ServiceNow best practices, security standards, and organizational policies.

• Collaborate with process owners to improve ITSM/ITOM processes and enhance platform usability.

• Participate in planning and execution of platform upgrades and new module implementations.

• Experience administering and configuring the ServiceNow platform (typically 2–5 years).

Strong understanding of ITSM processes (Incident, Problem, Change, Request).

• ITIL foundations or other IT best practices or framework certification.

• Hands ‑ on experience with ServiceNow configuration: workflows, business rules, UI policies, client/server scripts, and catalog items.

• Familiarity with JavaScript, HTML, CSS, and ServiceNow’s scripting environment.

• Experience with integrations (REST/SOAP APIs, MID Server).

• Understanding of CMDB structure, discovery, and asset management concepts.

• Ability to analyze requirements and translate them into technical solutions.

• Strong troubleshooting skills and attention to detail.• Experience with Agile methodologies and ITIL frameworks.

• Background in enterprise IT operations or systems administration.

• Knowledge of ServiceNow Flow Designer, IntegrationHub, or Performance Analytics.

Education/Certifications:

Bachelors degree in computer science, business, or mathematics or an equivalent of work history and education

• ServiceNow System Administrator (CSA) certification higly preferred.

• Additional ServiceNow certifications (ITSM, ITOM, HRSD, Discovery, etc.).

Other:• Excellent communication and documentation abilities.

• Strong customer service mindset.

• Ability to work independently and collaboratively across teams.

• Organized, proactive, and comfortable managing multiple priorities.

At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:

• Morristown Medical Center, Morristown, NJ

• Overlook Medical Center, Summit, NJ

• Newton Medical Center, Newton, NJ

• Chilton Medical Center, Pompton Plains, NJ

• Hackettstown Medical Center, Hackettstown, NJ

• Goryeb Children's Hospital, Morristown, NJ

• CentraState Healthcare System, Freehold, NJ

• Atlantic Home Care and Hospice

• Atlantic Mobile Health

• Atlantic Rehabilitation

We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.

We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

• 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years

• Best Places to Work in Healthcare - Modern Healthcare

• 150 Top Places to work in Healthcare - Becker's Healthcare

• 100 Accountable Care Organizations to Know - Becker's Hospital Review

• Best Employers for Workers over 50 - AARP

• Gold-Level "Well Workplace": Wellness Council of America (WELCOA)

• One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine

• One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine

• Official Health Care Partner of the New York Jets

• NJ Sustainable Business

Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

Team Member Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)

• Life & AD&D Insurance.

• Short-Term and Long-Term Disability (with options to supplement)

• 403(b) Retirement Plan: Employer match, additional non-elective contribution

• PTO & Paid Sick Leave

• Tuition Assistance, Advancement & Academic Advising

• Parental, Adoption, Surrogacy Leave

• Backup and On-Site Childcare

• Well-Being Rewards

• Employee Assistance Program (EAP)

• Fertility Benefits, Healthy Pregnancy Program

• Flexible Spending & Commuter Accounts

• Pet, Home & Auto, Identity Theft and Legal Insurance

Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

EEO STATEMENT

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.