Job Information
McDonald's General Manager in MORRIS, Illinois
By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.
Requirements:
The General Manager (GM) leads the restaurant team and oversees everything that keeps the business running day-to-day, from great guest service to smooth operations and strong team performance. This role focuses on developing managers and crew, driving sales and profitability, and making sure the restaurant stays compliant with food safety, labor laws, and company policies.
Ideal candidates should have previous General Manager experience running high volume locations. A background in quick service restaurants is strongly desired, or experience in hospitality or retail. You must be 21 years or older to be a General Manager.
What You’ll Do
Lead & Develop the Team
Hire, train, and develop a strong, effective team of managers
Set clear expectations and hold the team accountable
Coach and motivate managers and crew regularly to improve performance
Lead performance reviews and handle disciplinary actions as necessary
Build a positive, inclusive, and high-performing culture through constructive feedback and recognition
Operations Oversight
Keep daily operations running smoothly through observing and coaching
Monitor store KPI’s for optimum performance (OEPE, KVS, FoB, labor, etc.)
Support managers in hitting service goals and proactive problem solving, reacting to the danger zones
Ensure all pre-shift checks, travel paths and DSPT expectations are followed
Execution of all policies, procedures, programs and systems
Safety, Cleanliness & Compliance
Enforce food safety, sanitation, and hygiene protocols
Ensure compliance with health department regulations and labor laws
Conduct regular audits and inspections to maintain operational standards
Maintain a clean and organized restaurant environment
Communication & Issue Resolution
Facilitate regular manager meetings to ensure alignment of goals, communicate upcoming changes and gather feedback on opportunities for improvement
Communicate effectively with team members, upper management, and vendors
Resolve conflicts and operational issues promptly and professionally
Financials & Reporting
Ensures achievement of all restaurant objectives while following company guidelines
Oversee deposits and safe counts
Monitor hourly and daily sales, labor, and food cost metrics
Review department specific reports to spot trends and opportunities. Develop plans with department managers for improvement.
Drive profitability through continuous improvement and guest satisfaction
Read and understand P&L and other financial reports to identify trends and opportunities for profitability
Maximizes profit targets. Develops and implements plans to resolve unfavorable trends
Other
Primary point of contact during internal/external audits and vendor visits
All other duties as assigned
What You’ll Need
General
Must be at least 21 years of age
Bilingual (Spanish) highly desirable
Education
High school diploma or equivalent preferred, but not required
College degree preferred, but not required
Training
Fred 1-6, Crew Trainer Verification/Certification (if applicable)
Food Safety, OTP1
Foundations, Leadership Transitions Class, OTP2
Department Modules, DLIM Class
Campus Completion
Leading Great Restaurants
Hamburger University Graduation required
Experience
At least 2 years prior management experience; prior Shift or Department Manager experience preferred
At least 1 year’s work experience in fast food, hospitality or retail environment
Ability to positively influence desired work behaviors
Ability to positively influence KPIs
Certifications
ServSafe certification required to be obtained and active throughout tenure
Allergen certification required to be obtained and active throughout tenure
Skills You Bring
Leadership skills
Confident leading a team and developing others
Skilled at coaching, giving feedback, and driving accountability
Able to delegate effectively and focus on big-picture goals
Leads by example and builds trust
Be a change management champion and help others adapt to fast-paced environment
Soft skills
Clear communicator who acts with emotional intelligence
Ability to effectively manage time, prioritize tasks and delegate in a fast-paced environment
Effective in conflict resolution and building team morale
Organized, adaptable, and focused on proactive solutions
Stays calm under pressure and acts with a sense of urgency
Technical skills
Strong understanding of food safety, labor laws, and compliance
Experienced in managing KPIs like labor cost, food cost, and guest satisfaction
Comfortable using reports and data to guide decisions
Familiar with POS systems, scheduling tools, applicant tracking systems and inventory management
Additional Information
Work Environment & Schedule
Requires 80% standing and walking in a restaurant; 20% administrative
Required lifting up to 30 pounds
Night, weekend and holiday availability required
Comfortable working in a fast-paced, high-volume environment
Reporting Structure
Reports to the Area Supervisor
Direct reports include shift and department managers, crew trainers and crew
Compensation & Benefits
Competitive salary, pay for this position ranges from $45,000-60,000/year based on prior experience. Bi-weekly pay
Eligible for a robust performance bonus program
Medical, dental and vision individual insurance plans 100% employer paid, additional cost for family plans and other voluntary benefits
Other comprehensive voluntary benefits include life insurance, accidental death and dismemberment, short and long-term disability, accident and critical illness coverage.
401(k)
Flexible schedule
Paid time off, up to 4 weeks/year
Free employee meals and 30% employee discount at participating McDonald’s nationwide
Career advancement opportunities
University Accredited Management Training Program
Tuition Assistance
Substantial savings on everyday purchase with McPerks discount program
Accommodation Statement
In accordance with the Americans with Disabilities Act (ADA) and other applicable laws, we provide reasonable accommodations to qualified individuals with disabilities. If you need assistance or accommodation during the hiring process or while employed, please contact Human Resources.
EEO Statement
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. We are committed to providing reasonable accommodations to individuals with disabilities and to ensuring a workplace free from discrimination, harassment, and retaliation.
Requsition ID: PDXMC1BF54155-F8F7-4CF8-8D20-2889B40DFD6C_16989
McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting.supportteam@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.
McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.
McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.comsupportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.