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Description The Student Financial Aid Department at West Virginia University is currently accepting applications for a Remote Temporary Program Coordinator. This person will assist with the administration of financial aid and scholarship funds, including awarding funds to eligible students. This role will review required documentation and make necessary updates to ensure the accurate awarding of federal, state, institutional and private funds. This position interacts with other EM staff, related institutional offices and external agencies to ensure efficient, accurate, and timely delivery of funds for students. What You'll Do 70%

Administer the accurate delivery of financial aid and scholarships by effectively analyzing student records and making necessary updates and corrections based on documentation received.

Employ professional judgement, as authorized by the Department of Education, to make changes to FAFSA data elements to ensure eligibility is based on a student's current family financial situation.

Communicate clearly about documentation students/parents need to provide, update systems to reflect needed documentation.Review documentation once received, verify we have received the necessary information, make reasonable, informed, fair and consistent decisions on courses of action and makes necessary adjustments to accurately reflect a student's eligibility.Document situation and changes/adjustments that are made.

Collaborate with team members to determine daily priorities and division of work based on the established expectations of management.Communicate clearly with team and other EM staff to resolve issues, request or offer assistance, and to ensure student needs are being met accurately and timely.

Resolve complex problems by analyzing documents and researching federal, state and institutional policies and regulations.

30% Manage conflicts and resolve complaints and develop prevention strategies. Design, develop and implement educational service programs related to financial aid and scholarships. Counsel and thoroughly explain processes to customers via in-person, online or telephone. Respond to questions from internal customers concerning processes in which staff member is involved and/or work staff member has completed. Routinely answer "Acknowledged" and "In Process" tickets and assist with tickets during peak times. Continually monitor the ever-changing rules, regulations, policy bulletins and statutes from federal, state, other agencies and the University. Continually review, update and follow policies and procedures to ensure compliance with federal, state and institutional policies regulations and to ensure best practices are in place. Train staff in areas of expertise. Perform other related duties as assigned by supervisor and other senior EM staff. Length of Assignment: 6 Months Work Hours: 37.5 Hours per week Qualifications Bachelor's degree

A minimum of three (3) years of related experience involving: Working in a fast-paced, high-volume customer-oriented role The review, critique, and analysis of customer information which leads to sound decisions Any equivalent combination of related education and/or experience will be considered.

All qualifications must be met by the time of employment. Preferred Qualifications Experience with student services Experience with various technologies such as Word, Excel, complex... For full info follow application link.

West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.