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Description The West Virginia & Regional History Center at West Virginia University Libraries is currently accepting applications for a Reference Supervisor. About the Opportunity The Reference Supervisor manages public service operations at the West Virginia & Regional History Center (WVRHC), ensuring knowledgeable and effective reference and research services. The position hires, trains, manages, and evaluates 2 reference services staff and 3-4 student workers to assist users in discovering, accessing, and using the WVRHC's collections. The position is also responsible for staff research and services that require in-depth historical and genealogical research with WVRHC collections and delivery of findings to users. Identifies opportunities to enhance reference and research services offerings and implement innovative solutions to improve patron satisfaction and WVRHC service effectiveness. The position reports to the WVRHC Instruction and Public Services Archivist. We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including: 37.5-hour work week 13 paid holidays (staff holiday calendar) 15 annual leave (vacation) days per year or more based on years of service (employee leave) 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof) WVU offers a range of health insurance and other benefits 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's. Wellness programs What You'll Do Manage public services operations: Open the WVRHC and ensure spaces are ready for public use. Direct the registration, reference, and manuscript room desks ensuring coverage by creating and maintaining a schedule and managing staff absences. Manage materials and spaces used for operations and workflows of the reading rooms and service desks. Approve manuscript room appointments, including helping patrons determine what materials they need and add appointments to the appointments calendar. Manage collection retrievals across two locations, communicating with WVRHC Stacks Associate, Libraries' Depository staff, and WVRHC Modern Congressional and Political Papers Collection unit staff about retrieval requests. Share daily appointment information with applicable WVRHC staff. Consult with appropriate A&M and MCPPC unit staff to review and provide access to minimally processed and/or sensitive materials, including assisting with review of restrictions related to Personally Identifiable Information, FERPA and HIPAA. Reconcile in-person material requests in the appointment calendar. Maintain data and reports, including reference transactions, collection use, and other statistics. Update public services operations manual and public services web pages. Develop collections-based training materials to be added to the WVRHC website. Evaluate existing services, systems, policies, and staff assignments and make... For full info follow application link.

West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.