Job Information
TEKsystems Technology Support Specialist - Morehead, KY in Morehead, Kentucky
Job Summary
The Technology Support Specialist is responsible for supporting agency hardware, systems software, and application portfolios. This role includes maintaining data dictionaries, installing and upgrading equipment and software, supporting data conversions, managing system utilities and change control, and coordinating problem resolution with internal and external support teams. The specialist serves as a key point of contact for technical troubleshooting and end-user support.
Key Responsibilities
Identify, diagnose, and troubleshoot defective hardware and equipment
Identify, diagnose, and resolve software and application-related issues
Determine and resolve hardware issues prior to deployment
Install, configure, and upgrade hardware and software
Maintain system documentation, including data dictionaries and inventories
Support data conversions and system utilities
Follow change control procedures
Coordinate issue resolution and escalate to appropriate support teams when needed
Provide high-quality technical support to end users at all organizational levels
Knowledge & Experience
Strong ability to troubleshoot hardware, software, and application issues
Experience working with network rooms and related infrastructure
Understanding of network operating systems
Familiarity with IT service management concepts and practices (e.g., ITIL framework)
Essential Characteristics
Excellent customer service skills with a focus on non-technical end users
Strong organizational and time management skills
Clear and professional written and verbal communication skills
Ability to multitask in a fast-paced, phone-intensive environment
Self-motivated, dependable, courteous, and reliable
Minimum Requirements
Education:
- Bachelor’s degree in Computer Science or a related field
Education Substitutions:
Associate’s degree with 2+ years of relevant experience, or
High school diploma with 4+ years of relevant experience
Certifications (Preferred)
Technical certifications such as MOS, MTA, MCP, A+, MCITP, or similar
General understanding of network operating systems
Typical Working Conditions & Physical Requirements
Standard daytime business hours, Monday through Friday
Primarily office-based work, with field support responsibilities
Ability to climb ladders
Ability to lift 50+ lbs.
Frequent travel required
Must possess a valid driver’s license, reliable transportation and required motor vehicle insurance
Work Environment
On-site technical support for office and administrative facilities
Interaction with a wide range of end users, including leadership
Field-based role requiring travel throughout the assigned coverage area
Mileage is reimbursed in accordance with standard reimbursement rates
Job Type & Location
This is a Contract position based out of Morehead, KY.
Pay and Benefits
The pay range for this position is $19.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Morehead,KY.
Application Deadline
This position is anticipated to close on Apr 10, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.