Job Information
Manulife Manager, Operations, Controls and Governance in Montreal, Quebec
In today's dynamic global environment, effective risk management and robust controls are essential for maintaining the integrity and success of our asset management operations. As part of GWAM Operations, our team plays a pivotal role in this mission. Join us to help drive excellence and innovation in risk management practices across our global operations.
We are seeking a manager to assist in the controls and governance practices of the Global Fund Services Operations team within Global Wealth Asset Management (GWAM). As part of the first line of defense, the Manager will report to the Director of Operations, Controls & Governance. They will be responsible for identifying and managing risks and ensuring that operational controls are designed, implemented, and functioning effectively.
The Manager will collaborate closely with the Operations team of the Global Fund Services Operations, as well as other stakeholders such as the GWAM Risk Management and Compliance teams (second line of defense) and Internal Audit teams (third line of defense).
Position Responsibilities:
Assist the GWAM Global Fund Service Operations team in managing risks to enhance operational risk controls.
Develop and refresh Risk and Control Self-Assessments (RCSAs) for various Operations teams.
Review the adequacy of risk management and internal controls, identify issues, and develop remediation actions.
Conduct periodic control tests, report findings to management, propose remediation plans, and raise issues with corrective action plans.
Recommend new controls to address identified gaps.
Collect, review, and manage internal risk incidents and loss events, ensuring timely logging and development of corrective action plans (CAPs) within set deadlines.
Monitor corrective action plans and review evidence from control owners to ensure issues are resolved.
Collaborate with Operations and Risk Management teams on various risk practice initiatives, including the Operational Resilience Program, and manage these initiatives within target dates.
Develop and deliver regular risk reports for senior management.
Foster and maintain strong relationships with Operational Leaders, as well as GWAM Risk Management, Compliance, and Audit teams.
Required Qualifications:
University degree in Accounting, Finance, or Business Administration, with 3-5 years of relevant experience.
Accounting designation such as a CPA designation is considered an asset.
Strong understanding of the asset management and investment fund structures in Canada and/or in the U.S.
Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
Preferred Qualifications:
Experience in executing risk and control self-assessments, internal controls, project management, and identifying opportunities and risks within business processes.
Strong analytical and problem-solving skills.
Diligent in maintaining project plans, adhering to timelines, escalating issues appropriately, and documenting outcomes for reporting to senior stakeholders.
Strong communication and interpersonal skills, with the ability to convey information clearly to various audiences.
Knowledge of risk management principles.
Knowledge of data analytics practices is considered an asset.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
#LI-WAM
The role being advertised is an existing vacancy.
マニュライフとジョン・ハンコックについて
マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/ lをご覧ください。
マニュライフは機会均等を是とする雇用主です
マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。
雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 hr@manulife.com までご連絡をお願いします。
Referenced Salary Location
Montreal, Quebec
Working Arrangement
ハイブリッド勤務
Salary range is expected to be between
$88,800.00 CAD - $138,800.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .