Job Information
EPAM Systems End-User Support Engineer in Montreal, Canada
We are looking for a dedicated End-User Support Engineer to provide in-person technical support, ensuring seamless operation of hardware, software, and connectivity within our organization. The ideal candidate will be responsible for device provisioning, troubleshooting, asset management, and supporting a variety of IT processes and tools.
Req#: 978169570
Responsibilities
Deliver in-person support for hardware, software, connectivity, and peripheral devices (monitors, docks, AV accessories)
Provision, image, deploy, refresh, and decommission desktops, laptops, and mobile devices, including MDM enrollment
Coordinate hardware repairs, warranty claims, vendor services, and manage asset inventory (tagging, tracking, audits)
Install, configure, and troubleshoot operating systems, applications, and support identity/access management (onboarding/offboarding, MFA, permissions)
Support conference room and meeting space technology
Document work and maintain accurate ticketing in designated systems
Escalate and collaborate with engineering or platform teams as needed
Utilize ITSM, ticketing, asset management, and monitoring tools, following established processes, runbooks, and SOPs
Participate in onboarding, training, and knowledge transfer activities
Requirements
Experience in end-user IT support, preferably in an enterprise environment
Strong knowledge of device provisioning, imaging, deployment, and peripheral/AV support
Familiarity with hardware repair coordination, vendor management, and asset management tools
Proficiency in OS/application installation, troubleshooting, and identity/access management
Experience with mobile device support and MDM solutions
Excellent documentation, communication, and collaboration skills
Experience with ITSM, ticketing, and asset management tools
Ability to follow established processes and participate in ongoing training
We offer
Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid)
Life and AD&D Insurance (Company Paid)
Employee Assistance Program (Company Paid)
Telehealth (Company Paid)
Short-term Disability (Company Paid)
Long-Term Disability
Paid Time Off (including vacation and sick days)
Registered Retirement Savings Plan (RRSP) with Company match
Maternity/Parental/Adoption Leave Top-up
Employee Stock Purchase Program
Critical Illness Insurance
Employee Discounts
Unlimited access to LinkedIn learning solutions
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.Engineer the Future with a Career at EPAM (https://www.youtube.com/embed/NU_mnNITn2o?si=IiCxyQ4sr1YJWxDG)
EPAM Canada welcomes and encourages applications from candidates with disabilities. Please contact WFA Human Resource CA WFAHRCA@epam.com if you have questions in this regard, or if you require an accommodation to complete the application process. Click here (http://www.epam.com/content/dam/epam/careers/KB_Canada_AODA_abbr.pdf) to review EPAM’s Accessibility for Ontarians with Disabilities Accessibility Policies and Multi-Year Access.
EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.
At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.