Job Information
C.H. Robinson Senior Logistics Representative (2nd Shift) in Monterrey, Mexico
C.H. Robinson is looking for a Senior Logistics Representative to join our Monterrey team, where you will directly influence the success of our customers’ supply chains and strengthen our operational excellence from day one. In this role, your work drives reliability, efficiency, and customer satisfaction across a fast‑moving global logistics network.
As a Senior Logistics Representative, you’ll oversee daily shipment execution, resolve exceptions, and collaborate with carriers and customers to ensure seamless operations. You’ll use your expertise to anticipate issues, improve processes, and support continuous service improvement. Your contributions will help elevate our service performance and reinforce C.H. Robinson’s position as a leader in the logistics industry.
If you’re ready to make a meaningful impact and grow your career with a global supply chain leader, apply today and help us shape the future of logistics!
At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results. With the flexibility for remote work four days a week, this role strikes the perfect balance between teamwork and autonomy.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Ensure Transportation arrangements are made for shipments by the following:
Monitoring and optimizing customer load boards and information flow in the Transportation Management System
Overseeing the maintenance and organization of team mailboxes
Managing exceptions and providing knowledge-based solutions to predefined processes
Serve as a resource and support system for peers
Document, organize, and continuously improve standard operating processes
Identify and implement process improvements and cost-saving initiatives using CHR’s project-based delivery model
Develop and update comprehensive operational metrics
Act as the primary point of contact for assigned customers, fostering and maintaining strong relationships
Collaborate with internal service teams to meet team and customer goals
Facilitate proactive customer communications, including calls and updates, to address and anticipate customer needs
Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS
Required:
High School Diploma and/or GED
Minimum 4 years of experience in Supply Chain, Transportation, and/or Logistics
Minimum 2 years of prior experience working with and troubleshooting information systems
Ability to work after hours and weekends schedule
Fluent in English and Spanish
Preferred:
Bachelor’s degree from accredited college or university
Demonstrated high level of proactivity and a strong focus on excellent customer service skills
Proficient in Microsoft Office Suite of programs
Ability to present to a variety of audiences, including some leaders
Excellent written and verbal communication skills
Skill in collecting, interpreting, and responding to customer feedback
Ability to think critically, perform analysis, and solve problems
Ability to work in a team oriented and fast-paced environment
Proven ability to prioritize and manage multiple tasks and projects efficiently
Demonstrated continuous improvement mindset
Highly adaptable to ambiguous and changing environments
Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
Values a diverse and inclusive work environment
CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.
Benefits
We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .