Job Information
PPG Industries INC. Manager Customer Service & Logistics in Monroeville, Pennsylvania
Reference #: JR26629
Main Responsibilities.
- Lead and mentor the customer service team, fostering a culture of high performance and professional development.
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``` - Ensure the team has the skills and resources necessary to support Specialty Products' global objectives.
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``` - Work cross-functionally with corporate logistics, procurement, freight forwarders and agents, transportation carriers, certified packaging, revenue accounting, credit and IT to ensure seamless customer experience.
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``` - Oversee the resolution of complex customer issues and complaints. Develop and implement processes to prevent recurring issues.
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``` - Maintain and actively support ISO 9001 Certification process.
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``` - Manage performance indicators to guarantee service offer to our customers.
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``` - Leverage and utilize technology to optimize customer service workflows and foster innovation.
Qualifications.
- BA degree with generally 8-10 years related experience, approximately 1-3 of which is in a manager level role.
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``` - Proficient in international logistics processes, including customs documentation, importation requirements, and VAT compliance.
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``` - Proficient in managing processes and activities aligned with PPG Export Compliance guidelines for handling international orders.
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``` - Strong leadership skills with the ability to inspire and lead a high-performing customer service team, while working with cross-functional teams and senior leaders.
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``` - Excellent problem-solving skills with a proactive approach to identifying and addressing customer service challenges.
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``` - Excellent communication skills with the ability to effectively present customer service information to various stakeholders, including senior management.
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``` - Strong interpersonal skills with the ability to build and maintain relationships within internal and external stakeholders.
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``` - Ability to develop and implement strategic customer service plans aligned with business objectives.
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``` - Proficient with TMS systems, ERP, and CRM systems
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com. Pay Transparency poster: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ EnglishformattedESQA508c.pdf EEO is the Law: https://www.eeoc.gov/sites/default/files/migratedfiles/employers/eeocselfprintposter.pdf EEO is the Law Supplement: http://www.eeoc.gov/sites/default/files/migratedfiles/employers/eeocginasupplement.pdf