Job Information
Adecco US, Inc. Lead Customer Service Rep (Bilingual) in Missouri City, Texas
Adecco is currently assisting a local Customer in their search for a Lead Customer Service Rep positions in Missouri, TX This is a great opportunity to further your existing skills as a Customer Service Rep, while learning new ones to assist you in your career. The best part is you would be joining a winning culture with Adecco while on assignment with our customer and have access to all our Adecco Perks!
Perks:
Shift: Mon-Fri 11:00am-9:00pm
Pay: $20.00 - $21.00 p/h
Access to Adecco’s Aspire Academy (https://www.adeccousa.com/about-adecco-staffing/adecco-programs-partnerships/aspire-academy/) with thousands of free upskilling courses
Responsibilities:
Directly organize and supervise day-to-day operations and activities of a customer service team in order to achieve key performance goals
Support the building and developing of an effective and high-performance team.
Maintain daily and weekly statistics for individual direct reports.
Analyze department results.
Troubleshoot operational problems.
Complete team reports as required.
Requirements:
4 years of experience in a customer service role troubleshooting and handling complex transactions with 1-year team lead experience.
Experience with Microsoft Office (Word, Excel, & Outlook).
Experience in a call center environment.
Bilingual English/Spanish.
Strong customer service skills and the ability to satisfactorily resolve issues.
Solid ability to multitask with exceptional organizational skills.
Ability to thrive under pressure while delivering solutions that exceed customer expectations.
This role is being recruited for by one of our Centralized Delivery Team and not your local Branch. To be considered, please follow the steps included upon your application. For instant consideration for this Lead Customer Service Rep position with Adecco in Missouri, TX, apply today!
Pay Details: $20.00 to $21.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.