Job Information
TAD PGS, Inc. Customer Portal Specialist in Missouri City, Texas
We have an outstanding Contract position for aCustomer Portal Specialistto join a leading Company located in the Missouri City, TX surrounding area.
The Customer Portal Specialist is responsible for acting as part of the branch sales team by providing complex customer support assisting with quotes, order processing, expediting, and other internal and external processes. May also assist with the front desk duties by providing phone coverage and assisting with visitors at the branch.
Job Responsibilities:
Customer Portal Specialist - Focus on dispute resolutions
Establish and maintain customer relationships with a wide variety of clients, including many Fortune 500 companies
Communicate with customers, suppliers, and internal stakeholders via phone, email, instant message, and web-based solutions throughout the entire order-to-remittance process
Assist in continually improving customer service levels which exceeds customer requirements and expectations
Act as an extension of the branch sales team and Global Sales Organization to support key program initiatives and ensures customer satisfaction standards are met
Handle customer inquiries, process orders, and resolve customer issues promptly using root-cause analysis
Secures market-level pricing feedback from customers and provides timely price quotations and/or proposals
Proactively manage customer open order data to maximize fill rates and customer satisfaction
Assist with identifying and executing profitable growth projects to implement for key GSO accounts
Other duties as assigned
Basic Hiring Criteria:
High School or equivalent
2+ years of customer service, sales, or related experience
Minimum 1-2 years of experience in a customer service-facing role
Prior experience in the distribution industry a plus
Customer service oriented with solid verbal and written communication skills
Proven problem solver with strong attention to detail
Demonstrated self-starter with resilient personal initiative
Desire to assume increasing levels of responsibility
Highly organized with ability to prioritize and manage multiple tasks and deadlines
Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups, and influence decisions
Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty
Goal-oriented and self-motivated with ability to work both independently and within a team environment
Proficient computer skills with demonstrated experience with Microsoft Office (Excel), Business Objects, automated order entry systems, and other internet-based tools
Proven experience in data mining, analyzing, and reporting out on large data sets
Desired Qualifications:
Preferred - 4 Year / Bachelor's Degree
Military connected talent encouraged to apply.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance