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Help Desk Technician

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Help Desk Technician

Salary

$20.72 - $22.77 Hourly

Location

Missoula, Montana

Job Type

Regular, Full-Time

Job Number

00686

Department

Central Services

Division

Information Technologies

Opening Date

04/17/2026

Closing Date

5/10/2026 11:59 PM Mountain

• Description

• Benefits

• Questions

Overview

Start your IT career supporting the people who serve your community.

The City of Missoula is hiring a Help Desk Technician to support day-to-day IT operations and provide essential technical assistance to City staff. This is a great opportunity for someone looking to grow their career in information technology while gaining hands-on experience in troubleshooting, system support, and customer service.

Working as part of a collaborative IT team, this position assists with resolving technical issues, maintaining equipment, and supporting users across multiple departments. Success in this role requires curiosity, adaptability, and a strong commitment to customer service.

S creening of applications will begin on Monday, May 11, 2026 . It is in your best interest to apply before this date.

To Apply : All applicants must submit a City of Missoula application.

Resumes will not be reviewed. All details should be entered on the application.

Starting Pay:

New hires start within our entry-to-market range, depending on experience and qualifications. The starting range for the position is $20.72 - $22.77/hour and will increase each year for Longevity and cost of living adjustments.

Full Pay Range:

Each position also has a full wage range that reflects potential growth over time, including annual increases for longevity and cost-of-living. The full range for the position is $20.72 - $24.14/hour.

Essential Functions

• Provide phone support to end-users, creating tickets for calls and walk-ins that cannot be quickly resolved.

• Track all incoming packages and equipment inventory for stock, provisioning, deployment, and retirement.

• Triage incoming support calls to assess proper workflow and assist end-users with the resolution of low-level software and hardware issues or ticket and escalate needs accordingly.

• Communicate work progress and any present or potential issues to the supervisor.

• Complete routine technical work, such as application installs, data removal, and imaging of PCs.

• Receive, respond to, and log walk-in and phone support requests in the IT ticket system to ensure operational standards, and accurate and complete documentation.

• Perform other duties as assigned, based on training and qualifications.

Knowledge, Skills and Abilities

• Knowledge of principles and techniques of personal computer use and common business applications.

• Knowledge of Microsoft operating systems, Microsoft Office Software, and their line-of-business applications, such as Teams and SharePoint.

• Knowledge of AI tools in support of providing technical troubleshooting and end-user assistance.

• Skill in operating a personal computer using standard software applications and the ability to learn job-specific applications and equipment.

• Skill in training users of all technical levels on aspects of technological operations, including the ability to gauge a person’s technical aptitude and communicate with them in an appropriate technical or non-technical language.

• Skill in communicating, in person and writing, with the proven ability to establish and maintain positive working relationships with diverse individuals.

• Skill in observing, receiving, and clarifying information from relevant sources to efficiently document issues and attempted resolutions when completing or escalating work.

• Ability to understand and follow verbal and/or written policies, procedures, and instructions.

• Ability to maintain and exhibit integrity and discretion in handling confidential and sensitive information.

• Ability to maintain and foster a culture of professionalism, adhere to departmental and City standards and specifications, and support a positive team environment.

• Ability to resolve conflicts with facilitating outcomes while maintaining a calm demeanor.

• Ability to learn City and departmental functions and roles of various personnel.

Working Conditions:

• Position requires the ability to lift and maneuver 50 lbs. or less.

Qualifications and Additional Application Materials

• Any combination of training and experience equivalent to two (2) years of customer service, professional computer experience, or another related field.

• Must be able to pass a criminal background investigation.

• Must have a valid Montana driver’s license with a verified acceptable driving record, or the ability to obtain one within 60 days of hire.

The City of Missoula does not sponsor employment visas (e.g., F-1, H-1B, TM). Applicants must be authorized to work in the United States on a full-time basis at the time of application.

This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status.

The City of Missoula will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to:

• Market-Competitive Salary

• Work/life balance, including the possibility of flexible schedules and remote work opportunities

• $0 premium for health and dental coverage for employees and affordable premiums for family coverage

• $10,000 Employer-sponsored Accidental Death and Dismemberment Life Insurance Policy

• Options for supplemental life, disability, critical illness, and accident

• Constitutionally guaranteed retirement plan (http://mpera.mt.gov/) with the City contributing 8.77% of salary on your behalf and the ability to contribute to a supplemental deferred compensation program

• Generous paid vacation, sick leave, and holidays

• Pre-tax flexible spending accounts

• The City of Missoula may qualify you to receive student loan forgiveness under the Public Service Loan Forgiveness. Look here (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service) to learn more and understand whether you may be eligible.

Additional benefits package information is available here (https://www.ci.missoula.mt.us/DocumentCenter/View/53956/Benefits-at-a-Glance?bidId=) .

01

Briefly describe your customer service experience and what you believe makes customer service effective.

02

Give an example of how you have taken initiative to learn something new in a previous role.

Required Question

Employer

City of Missoula

Address

435 Ryman Street

Human Resources

Missoula, Montana, 59802

Phone

406-552-6130

Website

https://www.ci.missoula.mt.us/

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