OneMain Financial Jobs

QUALIFICATIONS INCLUDE:

• BT Support Analyst I - Entry-level IT Support Analyst position. Requires an Associates degree or certification or similar technical/professional education or equivalent relevent work experience
• BT Support Analyst II - Requires an Associates degree or certification or similar technical/professional education or equivalent relevent work experience. 1 to 4 years of relevant work experience.
• BT Support Analyst III - Requires an Associates degree or certification or similar technical/professional education or equivalent relevent work experience. 4+ years of relevant work experience.
• Required Associate's degree or combination of education and relevant technology support experience in lieu of degree may be considered
• Working knowledge of relevant technical discipline including workstations, software or mobile devices
• Required working knowledge of servers, networks (LAN/WAN), network security, and business continuity practices
• Working knowledge of Enterprise and Mobile operating systems preferred, to include a proficiency in Microsoft Office Suite
• Ability to document issues through a ticketing system and provide basic phone support and troubleshooting
• Ability to work independently while also contributing effectively as part of a team
• Able to tailor communication for varying levels of technical comprehension
• Strong organizational skills to coordinate workload and employee development
• Ability to develop and maintain strong professional relationships
• Skilled in oral and written communication
• Get Into Energy -- Energy Industry Fundamental 2.0 certification is a plus [getintoenergy.org] (click the link to certify at no cost)

DUTIES INCLUDE:

• Provide technical support to end users on a variety of computer hardware, software, and telecommunications issues on a multiple platform environment. This includes identifying, researching, and resolving the issues in a timely manner
• Organize, execute, and coordinate multiple assignments to meet established completion dates
• Balance Long-term Business Technology strategies with everyday responsibilities while ensuring your efforts are consistent with Business Technology policies and practices
• Deploy and develop new equipment, install software, and perform hardware updates and repairs
• Embrace new concepts quickly and apply them throughout an evolving environment
• Collaborate with other Business Technology groups on project creation and troubleshooting as staffing and workload requires
• Explore new technologies and future application releases thought external resources
• Understand industry standard change and follow Change Management Procedures and policies in impelling changes on the network
• Maintain technical documentation through end user resolution, change management, and training
• Provide mentoring to colleagues
• Fulfill all required work hours, which may include evenings and weekends, as well as a required on-call rotation following a training period
• Safely perform individual lifts (weighing up to 50 pounds) on a regular basis
• Maintain and ensure the confidentiality of sensitive information
• Develop an in-depth knowledge of Northwestern Energy's business and deliver exceptional solutions when engaged by colleagues, stakeholders, and other vendors
• Other responsibilities as assigned
• Respond to customers via telephone, email, or in person
• Email administration and support staff
• Program database systems
• Travel to training, conferences, and off-site meetings (up to 15% travel per year)
• All Northwestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct and Ethics
• Ensure all actions are consistent with Northwestern Energy's values, mission, and strategic business objectives

Full-time position.

$57,200 to $90,000 per year, depending on experience. Benefits include: 401K with company match up to 4% and non-elective contribution up to 7%; healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents; Health Savings Account (HSA); healthcare and dependent care flexible spending account (FSA); Employee Assistance Program (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents); Life Insurance (company pays basic employee policy; spouse, dependent insurance also available); tuition reimbursement; competitive pay (scheduled performance-based wage increases and annual incentive opportunities); paid company endorsed volunteer opportunities; paid training opportunities; paid time off starting on your first day, plus 11 paid holidays.

Open through May 1, 2026.

Apply online at: https://northwesternenergy.applicantpro.com/jobs/4058281