Job Information
Kelly Services Customer Service Specialist in Mississauga, Ontario
Our customer, located in Mississauga, ON, is seeking a Customer Service Specialist to join their team on a permanent basis.
RESPONSIBILITIES:
Communicate promptly with company’s customers regarding the following:
Acceptance of new purchase orders, confirming receipt and prospective shipping dates
Product pricing and availability
Product inquires or product issues
Sending of invoices, shipping details, and product documents as requested
Processing customer purchase orders in ERP system to create invoices and shipping paperwork
Create shipment waybills and work with various couriers to ensure orders shipped and delivered on time
Resolve any issues evolving out of customer shipments in timely manner
Build a working knowledge of company’s products to better assist customers
File and maintain paperwork records to accounting and auditing purposes
Work with other departments, including product coordinator to ensure products are available for sale and deadlines are met
Work with product management team for special request and shipments
Other duties as required by Sr. Account Executive and Customer Service Manager
Stay curious—ask questions, seek feedback, learn quickly, and continuously grow your toolkit.
REQUIREMENTS:
Fluent in English
Excellent verbal and written communication skills; this position requires a lot of external communication with customers and contractors
Knowledgeable in Microsoft Office Suite of tools (Outlook, Word, Excel)
1+ year experience in Customer Service
Life sciences background would be an asset
Experience with ERP software is an asset
Strong interpersonal skills with the ability to work both independently and collaboratively.
Detail-oriented with strong time-management and organizational skills.
Adaptable, proactive, and comfortable in a fast-paced, deadline-driven environment.
PERKS:
Permanent Position working onsite Monday - Friday, 9:00am - 5:00pm.
Salary ranges from $50,000 to $52,000 plus benefits.
Work for a dyanmic organization that is supportive and friendly, and continues to grow.
Why Kelly®?
As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.
About Kelly®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodation for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.