Job Information
Kuehne+Nagel Sea Logistics Operational Care Specialist (12 Month Contract) in Mississauga, Canada
It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
How you create impact
The Sea Logistics Operational Care Specialist provides operational excellence, efficient and quality service. The role is key in coordinating transport activities within the Operational Care Center (OCC). This includes managing bookings with carriers, handling data entry, and preparing necessary documentation while collaborating with the Customer Care team to meet requirements. Ensuring compliance with sea transport regulations and national protocols, they also build and maintain relationships with key carriers and vendors.
Improve workflows and reduce waste with the process + systems team
Update skills and participate in training programs
Assist in selecting and onboarding suppliers
Support contract management and supplier relationships
Help define and monitor Service Level Agreements (SLAs) and address performance issues
Ensure cost-efficient supplier selection
Develop risk management and contingency plans
Use KPI dashboards to control and improve quality
Ensure informed decision-making across various dimensions
Provide timely and accurate customer information
Analyze KPI reports for performance improvement
Monitor and increase automation using the eTouch Automation dashboard
Confirm expected Gross Profit (GP) within 24 hours
Ensure timely and accurate billing with at least 95% invoice quality
Minimize deferrals and use appropriate Deferral & Loss Codes
Enter expected costs into the operating system (SeaLOG) and post to the accounting system (Acon+)
Coordinate with all suppliers and internal stakeholders for shipment, arranging for KN services (trucking, customs clearance) where necessary
Check incoming invoices, create sales invoices, managing FSL as per financial guidelines and working instructions
If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
This job posting relates to an available role and not a future talent pool.
What we would like you to bring
1+ years of experience in operations or logistics and customer service
High school diploma required; degree/diploma in International Business, Logistics, or related field preferred
Proficient in Microsoft Office with strong comfort using digital tools and systems
Excellent organizational, planning, and time‑management abilities, especially in fast‑paced environments
Strong communicator with the ability to collaborate effectively across teams
Customer‑focused and solutions‑driven, with strong problem‑solving skills and adaptability
Proactive mindset with a commitment to continuous learning, improvement, and process optimization
What's in it for you
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $50,000 and $60,000. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TD1
Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.