Job Information
Stratasys Technical Service Coordinator in Minnetonka, Minnesota
Technical Service Coordinator
Location:
Minnetonka, MN, US
Job ID: 54920
Category: Customer Support & Advocacy
Stratasys is a world leader in 3D printing!
Stratasys is leading the global shift to additive manufacturing with innovative 3D printing solutions for industries such as aerospace, automotive, consumer products and healthcare. Through smart and connected 3D printers, polymer materials, a software ecosystem, and parts on demand, Stratasys solutions deliver competitive advantages at every stage in the product value chain. The world’s leading organizations turn to Stratasys to transform product design, bring agility to manufacturing and supply chains, and improve patient care.
LOCATION: Eden Prairie, MN / (open to Remote)
The Technical Services Coordinator is part of the Stratasys call center and is responsible for handling and monitoring Field Service onsite call activity and providing support and guidance to Stratasys field engineers, internal departments and external customers and distributors.
Responsibilities:
Manage all incoming field service cases from start to completion
Monitor spare part timing alignment and manage parts logistics for service visits
Oversee all scheduling of field services representatives to customer sites including prioritizing site visits, scheduling to warranty and maintenance contract status, and resolving scheduling conflicts
Handle calls and case dispatch, supplying quick response to dispatched cases and communications
Provide accurate information through data entry into Customer Relationship Management (CRM) database and Inventory Control database
Perform and coordinate special projects as assigned by the manager of the service department
Additional duties may include maintenance contract sales and administration, generating data summary reports and other administrative assignments as determined
MINIMUM QUALIFICATIONS:
Two year technical degree in an electrical field or equivalent (i.e, Vo-tech, ASEE, or military) plus technical background
2+ years of experience in a customer service role
2+ years experience in field support dispatching or has had specific training to function in this role
2+ years logistics administration experience
PREFERRED QUALIFICATIONS:
Computer productivity software knowledge – Microsoft Office especially MS Excel, CAD/CAM applications and database applications
Ability to resolve technical issues while maintaining a good working relationship with internal and external customers is required
Effective written and oral communication skills. Incumbent will work directly with employees, managers, executives, distributors and customers
The position requires ongoing interaction with Stratasys customers. The incumbent’s decisions will affect the relationship between Stratasys and our customers
Creativity and the willingness to gain an understanding of rapid prototyping applications are desired
Ability to take initiative, maintain a positive attitude, be self-motivated and work effectively on projects with minimal direct supervision
Perform and coordinate special projects as prescribed by the management of the service department
Comfortable with conflict resolution as with dealing with customers who are upset over an equipment issue
Willingness and ability to work on both individual and team projects is required
Must possess a high level of attention to details
TRAVEL REQUIRED: 5% or less
We believe our people are the heart of our success. That’s why we’ve designed a comprehensive Total Rewards program that goes beyond the basics and supports our People First strategy. When you join Stratasys, you’ll gain access to benefits and perks that will support you and your family both inside and outside of work.
For this position, the typical annual starting base salary is from $50,000- $65,000 base salary, which does not include variable incentive pay. This range represents a good faith estimate for this position. Your individual base pay will depend on your skills, qualifications, geographical location, and/or experiences.
What you will be part of:
Company Overview - https://www.stratasys.com/en/about-us/history/
Our Culture and Values - https://www.stratasys.com/en/about-us/culture/
Our Sustainability “3D Printing a Better Tomorrow” - https://www.stratasys.com/en/about-us/sustainability/
Our Locations - https://www.stratasys.com/en/contact-us/office-locations/
Check out our Video - https://www.youtube.com/watch?v=6wmDfmt2bNI
To perform this job successfully , an individual must be able to perform each essential duty satisfactorily. Stratasys will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Stratasys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their protected Veteran or disabled status and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. Please view Equal Employment Opportunity Posters provided by OFCCP here