Job Information
Direct Interactions INC Disability Hub MN Options Counselor in Minnesota City, Minnesota
Job Duties
Provide confidential, neutral direct service to Disability Hub MN consumers.
Advocate for Hub consumers when necessary, including but not limited to contacting county staff, DHS staff, Social Security Administration, and other social service agencies.
Demonstrate a high level of detailed knowledge of State and Federal benefits, resources, and counsel on available options.
Respond to inquiries sent to DHS via e-mail or phone.
Complete required documentation within the CRM database in a timely and accurate manner, in compliance with HIPAA, the Minnesota Data Practices Act, and the Minnesota Human Rights Act.
Enter data into timesheets, mileage logs, and update information in the Minnesotahelp.info database.
Attend and complete all required training and education upon hire (approximately 250-300 hours) and ongoing as assigned, including conferences on State and Federal Programs related to callers’ inquiries.
Represent Disability Hub MN through community education, promotions, and outreach; develop and maintain relationships with community partners (e.g., county staff, Senior Linkage Line, Veteran’s Linkage Line, and other statewide partners).
Attend Agency and departmental meetings while adhering to Agency policies.
Follow Hub call standards in compliance with AIRS standards and DHS contract requirements.
Minimum Education Required
4-year degree and two years related experience; or a 2-year degree and 4 years related experience
Minimum Experience Required
4-year degree and two years related experience; or a 2-year degree and 4 years related experience
Shift
First (Day)
Number of Openings
20
Veterans Encouraged to Apply
Yes
Physical Required
No
Drug Test Required
No
Compensation
$22.00 - $24.00 / Hourly
Postal Code
55101
Place of Work
Remote
Requisition ID
8416
Job Type
Full Time
Job Benefits
Health, dental and vision insurance
Paid time off
Application Link
https://www.paycomonline.net/v4/ats/web.php/portal/0CB72006BE309EA6F06DE334C5A890F9/jobs/54225