Job Information
Direct Interactions INC Disability Hub MN Director in Minneota, Minnesota
Job Duties
Key Responsibilities
Align departmental goals with organizational strategy and ensure effective execution of strategic initiatives.
Ensure regulatory, legal, and ethical compliance through strong oversight of contact center operations.
Take ownership of high-level decisions; monitor outcomes; and hold teams accountable for interdependent work, timelines, and results through clear expectations and consistent follow-through.
Model integrity and transparency, building trust through clear, consistent communication with leadership, stakeholders, and staff.
Lead decisively through organizational change and crisis, navigating ambiguity and guiding teams effectively even when complete information is not available.
Translate strategy into action through clear priorities, measurable outcomes, and continuous improvement.
Foster a culture of psychological safety and accountability by encouraging open dialogue, supporting feedback and learning, responding to errors with curiosity and problem-solving, and holding teams accountable with fairness.
Think systemically and strategically with an innovative, forward-looking perspective to proactively shape systems, processes, and service delivery.
Establish and oversee performance management systems that monitor service levels, quality, client outcomes, and workforce effectiveness, using data to identify root causes, drive improvement, and sustain operational excellence.
Develop and manage departmental budgets, ensuring responsible stewardship of public and organizational resources while balancing fiscal constraints with service quality and workforce needs.
Serve as a key liaison with government agencies, funders, and community partners, ensuring contractual requirements, reporting obligations, and performance expectations are met with transparency and accountability.
Track, compile and report on marketing, outreach and engagement activities, as requested or required for strategic plan/goals.
Assist in the creation of rich and engaging content that helps tell the story of the Hub’s work and campaigns in creative and compelling ways.
Minimum Education Required
Bachelor’s degree in a relevant field (e.g., Business Administration, Public Administration, Hunan Services, Social Work) or equivalent experience.
Minimum Experience Required
Must be a current resident of the state of Minnesota.
Proven experience in strategic leadership and operational management within a human service, contact center, or similarly complex service environment.
Demonstrated success aligning strategy with execution and leading teams toward measurable outcomes.
Demonstrated ability to balance business needs with employee and client needs.
Strong change management experience, including leading teams through uncertainty and organizational transformation.
Excellent communication skills, with the ability to explain complex decisions clearly to diverse audiences.
Experience using data and performance metrics to inform decision-making and continuous improvement.
Demonstrated ability to foster accountability, trust, and psychological safety within teams.
Experience building and maintaining strategic partnerships.
Experience in marketing, communications, volunteer management, and social media management.
Experience creating accessible content.
Experience with public speaking and training.
Computer proficiency, Microsoft Office Suite, Dynamics CRM, social media platforms, virtual meeting platforms.
Experience working with people with disabilities and in diverse communities.
Shift
First (Day)
Number of Openings
1
Veterans Encouraged to Apply
Yes
Drug Test Required
No
Compensation
$85,000.00 - $94,000.00 / Annually
Postal Code
55101
Place of Work
Remote
Requisition ID
7546
Job Type
Full Time
Job Benefits
Health, Dental
Application Link
https://www.paycomonline.net/v4/ats/web.php/portal/0CB72006BE309EA6F06DE334C5A890F9/jobs/54225