Job Information
Sherman Associates, Inc. Host - Canopy in Minneapolis, Minnesota
Job Descriptions:
Canopy by Hilton, Hilton's first lifestyle brand, is a place in the neighborhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices. Culture is key at Canopy, with team members known as 'friendly enthusiasts,' that engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy’s expertise in local know-how, crafting unique experiences tailored for every guest. Attention to detail and an energetic environment ensures Canopy’s 'Positively Yours' service culture is a kept Brand promise, delivering a consistent 'Positive Stay,' where memories are made, and comfort is guaranteed. Join our team at our Minneapolis location in the charming and historic Mill District neighborhood.
This is a Sherman Associates owned Hilton franchised location.
This position plays a major role in the hotel’s Food & Beverage experience. The Spirit to Serve is a key element in a positive customer experience. This position is responsible for greeting guests at the door. The host/hostess seats and presents clean menus to guests in a friendly, professional and quick manner.
Schedule: We are currently seeking part-time availability to include both weekdays and weekends.
ESSENTIAL FUNCTIONS
Greets and seats guests, presents menus to guests, informs them of any specials
Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations
Runs the floor plan board
Observes tables and keeps track of clean, dirty and occupied tables
Takes guest information and quotes wait times to guests accurately when tables are not immediately available
Cleans, organizes and stocks menus at host area
Answers phone and answers questions concerning the menu and restaurant
Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience
Maintains specific side-work and ensures the cleanliness and smooth operation of the restaurant
Quickly clears and resets tables
Maintains restaurant, bar, and restroom space cleanliness restrooms throughout shift
Sweeps foyer and front entrance area frequently
Fills to-go orders, if applicable
Knows when to escalate situations for management intervention
Completes other tasks and duties as assigned based on business needs
Required Experience:
MINIMUM REQUIREMENTS
Previous hotel/hospitality or related service industry experience is strongly preferred
Ability to communicate effectively and follow directions in a multi-lingual environment
A passion for the mission, vision, and values of Sherman Associates
Schedule may vary due to the specific needs of the hotel
WORK ENVIRONMENT
This job operates behind the bar and may be working in close proximity to co-workers
The noise level in the work environment can be loud
Hazards may include, but are not limited to, cuts, slipping, tripping and burns
PHYSICAL REQUIREMENTS
Must be able to sit or stand in designated work area throughout the day based on business needs
Must have the ability to move around freely throughout the designated work area
Must be able to exert well-paced ability to reach tables and kitchen in a timely manner
Must be able to lift up to 25-30 lbs. frequently throughout shift, and lift, carry, push, and pull up to 50 lbs. occasionally
Requires grasping, writing, sitting or standing, moving about freely, using computer, repetitive motions, bending, reaching, crouching, and communicating effectively
Must be willing and able to wash hands frequently throughout the shift
Keyword: Host - Canopy
From: Sherman Associates