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Job Duties

This is a hybrid position available to individuals residing in the Minneapolis, MN, Eau Claire, WI & Austin, TX metro areas. While the role is primarily hybrid, you may be asked to work occasionally from the Jamf office or a local collaborative workspace alongside other Jamf team members for key events or important in-person engagements. Please note that we are only able to consider applicants who are currently based in the Minneapolis, MN, Eau Claire, WI & Austin, TX metro areas.

What you can expect to do in this role:

Serve as the primary post-sale point of contact for assigned accounts, acting as a trusted advisor on Apple device management and security.

Build and maintain executive-level and operational relationships with key stakeholders.

Lead strategic account reviews, health checks, and planning sessions aligned to customer goals.

Drive adoption and maturity of Jamf solutions to achieve measurable customer outcomes.

Own and facilitate the full renewal process for CS-Owned accounts, including forecasting, quoting, negotiating, and closing renewal opportunities.

Partner with Sales and Technical counterparts to identify upsell/cross-sell opportunities and support expansion strategies.

Maintain accurate records in CRM and Customer Success platforms (Salesforce, Gainsight).

What we are looking for:

3-5+ years in Customer Success or Account Management within a SaaS environment. (Required)

Proven experience managing enterprise or mid-market accounts with complex needs. (Required)

Familiarity with Apple ecosystems (macOS, iOS, iPadOS) and enterprise IT workflows. (Required)

Strong understanding of SaaS lifecycle, renewals, and customer health metrics. (Required)

Excellent communication, negotiation, and executive presence skills. (Required)

Experience in IT, cybersecurity, or endpoint management solutions. (Preferred)

Technical acumen in MDM, Apple Business Manager, or security frameworks. (Preferred)

Demonstrated success operating within integrated account teams to align customer success strategies with go-to-market objectives. (Preferred)

#LIHybrid

Education & Certifications:

HS Diploma / GED Degree (Required)

2 Year /Associates Degree or higher (Preferred)

Certifications inJamf Products (Jamf 100, Jamf 170, Jamf 200) (Preferred)

A combination of relevant experience and education may be considered

SECURITY AND PRIVACY REQUIREMENTS

Participation in ongoing security training is mandatory.

Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches.

Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf.

How we help you reach your best potential:

Named a 2025 Best Companies to Work For by U.S. News

Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z

Named one of Forbes Most Trusted Companies in 2024

Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families

Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®

We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities.

You don’t have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf

We set achievable targets, help each other out, and share best practices across the team.

You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world

Pay Transparency Range

$39,440 - $115,600 USD

Minimum Education Required

HS Diploma / GED Degree (Required)

Minimum Experience Required

3-5+ years in Customer Success or Account Management within a SaaS environment.

Shift

First (Day)

Number of Openings

1

Compensation

$39,440.00 - $115,600.00 / Annually

Postal Code

55401

Place of Work

Hybrid

Requisition ID

5844477004

Job Type

Full Time

Job Benefits

Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day.

Application Link

https://www.jamf.com/about/careers/jobs/?ghjid=5844477004&ghjid=5844477004