Job Information
Beacon Hill Staffing Group Customer Service Advisor (Fulltime Onsite) in Minneapolis, Minnesota
Job Duties
Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.
Customer Service Advisor
Location: Minneapolis - Full Time Onsite (Zip Code: 55413)
Salary: $21-$23 per hour depending on previous experience
Schedule: Monday-Friday, 8:30am-5pm
Contract-to-Hire (Beacon Hill Benefits may be offered for qualified individuals that included Medical, Dental and Vision. Inquire within once you connect with a recruiter.)
Position Overview
Beacon Hill's client is looking for a proactive and detail-driven Customer Administrative Processor to support a medical manufacturing company based out of Minneapolis, MN. This role is responsible for delivering accurate product and order information, ensuring smooth communication between customers and internal departments, and helping maintain a positive customer experience. The ideal candidate is adaptable, dependable, and committed to upholding our company values while working both independently and collaboratively.
Primary Responsibilities
Consistently follow the team's established schedule and manage daily tasks efficiently; willingness to work additional hours as business needs arise
Adhere to all Standard Operating Procedures (SOPs) and Work Instructions (WIs), completing required training through ComplianceWire
Build awareness of SOPs across related departments to support cross-functional processes
Use ERP systems to:
Enter new and replacement orders with precision
Review and verify orders processed by team members
Log customer complaints and coordinate with technical support within 24 hours of receiving an issue
Respond quickly to customer questions and communicate updated product availability and production timelines
Expand technical and functional knowledge to support continuous improvement within the department
Prioritize multiple tasks effectively and adjust to evolving workload demands
Communicate clearly and professionally with both customers and internal partners
Assist other departments as needed and perform additional duties as assigned
Utilize Microsoft Office tools confidently in daily operations
Meet expected quality standards while demonstrating their company values through all interactions
Required Qualifications
2+ years of ERP order entry expierence.
Strong organizational skills and exceptional attention to detail.
Ability to work independently while contributing effectively to a team.
Strong communication, problem-solving, and multitasking abilities.
Preferred Qualifications
Previous customer service experience, ideally within a scientific, technical, or healthcare environmentBeacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjc3MDU2LjEzNzk4QGJlYWNvbmhpbGxjb21wLmFwbGl0cmFrLmNvbQ
Minimum Education Required
Not Specified
Minimum Experience Required
Not Specified
Shift
First (Day)
Number of Openings
1
Compensation
$21.00 - $23.00 / Hourly
Postal Code
55415
Place of Work
On-site
Requisition ID
8822
Job Type
Full Time
Job Benefits
(Depending on Experience)
Application Link
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjc3MDU2LjEzNzk4QGJlYWNvbmhpbGxjb21wLmFwbGl0cmFrLmNvbQ