Job Information
Jamf Software, LLC Customer Onboarding Specialist in Minneapolis, Minnesota
Job Duties
What you can expect to do in this role:
Independently welcome new customers and support them through initial onboarding engagements
Lead live product walkthroughs and onboarding sessions, adapting content and pace to what each customer needs to be successful
Learn the product in depth and confidently explain core features, workflows, and best practices
Manager solution setup and configuration engaging guidance from senior team members on complex or non-standard scenarios
Gather customer goals and questions to design onboarding experiences reflecting each customer’s unique environment and priorities
Partner with Customer Success, Support, and Implementation teams to ensure seamless handoffs at each stage of the customer lifecycle
Serve as the primary day-to-day onboarding coordinator determining when to connect customers with the right internal resources and subject matter experts at the right time
Apply foundational change management awareness to help customers understand adoption milestones and what to expect throughout the onboarding journey
Track onboarding activities, milestones, and customer feedback in internal systems
Identify and resolve common customer questions or challenges independently and escalate when appropriate
Contribute to onboarding documentation, templates, and learning resources
#LI-Remote
What we are looking for:
Minimum of 2 years of experience in a customer facing role (customer support, customer success, onboarding, training, or similar) (Required)
Experience working with software or technology products (Preferred)
Exposure to CRM or customer tools (e.g., Salesforce, Zendesk, Gainsight, or similar) is a plus
Strong communication skills with a friendly, professional approach
Comfort speaking with customers via video calls, email, and chat
Ability to learn new software tools and concepts quickly
Organized and detail-oriented, with the ability to manage multiple tasks
Problem solving mindset and willingness to ask questions and seek guidance
Collaborative team player with a customer-first attitude
2 Year / Associate’s or Bachelor’s degree in Business, Communications, Information Systems, Marketing, Education or a related field (Required)
Introductory Customer Success or Customer Support Certifications (Preferred)
Basic onboarding, enablement or training certifications (Preferred)
A combination of relevant experience and education may be considered
Equivalent experience in customer-facing roles (support, training, hospitality, etc,) may be considered in place of a degree
SECURITY AND PRIVACY REQUIREMENTS
Participation in ongoing security training is mandatory
Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches
Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf
Minimum Education Required
Associate Degree
Minimum Experience Required
Minimum of 2 years of experience in a customer facing role (customer support, customer success, onboarding, training, or similar)
Shift
First (Day)
Number of Openings
1
Compensation
$55,100.00 - $117,400.00 / Annually
Postal Code
55401
Place of Work
On-site
Requisition ID
5843638004
Job Type
Full Time
Job Benefits
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day.
Application Link
https://www.jamf.com/about/careers/jobs/?ghjid=5843638004&ghjid=5843638004