OneMain Financial Jobs

Director - Global Client Group Japan

Minato-Ku, Tokyo, Japan(Hybrid)

Job Description

The Global Commercial Services business:

American Express is a leading issuer of commercial cards and expense management solutions, serving more than 60% of the Fortune 500 companies.

Through its Global Commercial Services group, American Express provides T&E, B2B and other expense management services to these global corporations, as well as tens of thousands of mid-sized corporations worldwide in over 200 countries.

Our global client management team is a group of highly skilled client management professionals responsible for managing the relationships with some of our most prestigious global commercial services clients. We are looking for an exceptional leader to join our team in APAC.

Responsibilities

The Director of GCG Japan is responsible for providing global strategic thought leadership, leading a multi-market team, leading key regional and local negotiations (inc. contracting and on boarding), managing senior relationships and driving profitable business growth with our global customers, located in the APAC region. The Director of GCG Japan will manage and lead a team Client Managers responsible for growing, developing, and managing the portfolio in Japan. They will play a key role in supporting, global relationship strategies, client retention and market share growth, in line with the overall Shareholder, Customer and Colleague goals.

This is a high visibility role within Global Commercial Services (GCS) with a significant focus on growth in 2025 and beyond. The Director is responsible for designing and executing the overall commercial growth strategy and ensuring consistent performance across the team in close partnership with key stakeholder groups within Global Commercial Services and the wider American Express organization. By understanding customer needs and the regional and local card portfolio across relevant industries, you will be required to reinforce our core values and effectively position our Value Proposition to our customers. The successful candidate will have a proven track record of leadership, driving innovation and delivering results.

・Develop a cross market strategy in line with market goals to engage and retain customers and grow charge volume;

・Lead key regional and local commercial negotiations with American Express’ global clients (inc. contracting and onboarding);

・Provide clear leadership, direction and coaching to support the team’s success;

・Provide leadership and vision to the newly aligned cross market team that engages and inspires the forward strategy;

・Develop relationships at senior levels within the customer base to ensure we enhance and deepen our relationship and strengthen our position within the market;

・Collaborate and support the global GCG team to align on retention plans and account growth strategies;

・Ensure that the team is equipped to deliver the Value Proposition and our expertise in Expense Management to secure expansions, new business and cross sell B2B within the portfolio;

・Explore various pricing & strategic initiatives which will enable the Account Development Team to retain, grow and diversify spend within the existing customer base;

・Leverage data and insights to share unique value to customers and leverage the customer base to bring together key customer market networks where innovation and solution focus helps to deepen relationships;

・Partner with local market leadership teams to collaborate and align engagement, retention and growth strategies;

・Utilize our extensive data to target and drive growth strategies across the team’s portfolios;

・Operate an effective system to monitor, report and communicate competitive market trends;

・Collaborate across the region and globally to create a team that shares best practice and cross pollinates success;

・Focus on profitability to drive business decisions

Qualifications

・5+ years of relevant experience

・At least business level fluency in both Japanese and English (written and oral)

Preferred Qualifications

・Develop a cross market strategy in line with market goals to engage and retain customers and grow charge volume;

・Lead key regional and local commercial negotiations with American Express’ global clients (inc. contracting and onboarding);

・Provide clear leadership, direction and coaching to support the team’s success;

・Provide leadership and vision to the newly aligned cross market team that engages and inspires the forward strategy;

・Develop relationships at senior levels within the customer base to ensure we enhance and deepen our relationship and strengthen our position within the market;

・Collaborate and support the global GCG team to align on retention plans and account growth strategies;

・Ensure that the team is equipped to deliver the Value Proposition and our expertise in Expense Management to secure expansions, new business and cross sell B2B within the portfolio;

・Explore various pricing & strategic initiatives which will enable the Account Development Team to retain, grow and diversify spend within the existing customer base;

・Leverage data and insights to share unique value to customers and leverage the customer base to bring together key customer market networks where innovation and solution focus helps to deepen relationships;

・Partner with local market leadership teams to collaborate and align engagement, retention and growth strategies;

・Utilise our extensive data to target and drive growth strategies across the team’s portfolios;

・Operate an effective system to monitor, report and communicate competitive market trends;

・Collaborate across the region and globally to create a team that shares best practice and cross pollinates success;

・Focus on profitability to drive business decisions

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job Info

• Job Identification 26005967

• Job Category Sales/Relationship Management

• Posting Date 04/20/2026, 05:13 AM

• Apply Before 05/04/2026, 02:00 PM

• Job Schedule Full time

• Job Shift Day

• Locations AMEX Kamiyacho Trust Tower, Minato-ku, Tokyo, 105-6920, JP(Hybrid)

• Career Area Sales & Relationship Management