Job Information
CRISIS PREVENTION INSTITUTE INC Technology Ops System Administrator in MILWAUKEE, Wisconsin
JOB REQUIREMENTS: Our Story: Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we\'ve helped train more than 17 million people within service-oriented industries including education, health care, behavioral health, long-term care, human services, security,corporate, and retail. At CPI, we are dedicated to changing behaviors and reducing conflict for theCare, Welfare, Safety, and Securityof everyone. We believe the power of empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. It\'s a philosophy that is central to everything we do, and traces back to our beginning. As a member of the team, you can expect to: Make a difference through your work - You\'ll be proud to tell your family and friends about what you do. Gain significant career experience only obtained within a fast-growing organization - Entry-level roles through executive leadership. Feel fulfilled and have fun - We work hard but make the time to build meaningful relationships and celebrate the wins.The Role: The Technology Ops - System Administrator is a CPI Service Desk team member responsible for being a Subject Matter Expert (SME) in CPI technology systems. This role ensures the reliability, security, support, and stable operation of CPI\'s systems, cloud, networking infrastructure, and end-user systems. This role will also act as a senior-level point of escalation within the Service Desk (SD) team and maintain escalated incident tickets. This role requires an automation-first mindset and deep knowledge of endpoint environments using Microsoft Intune. What You Get To Do Everyday: Advanced Systems Administration & Technical Expertise: Lead endpoint management modernization, driving continuous improvement of Microsoft Intune and owning the migration from SCCM, including Autopilot and White Glove deployments with ongoing Intune ownership and support. Act as the top-tier escalation authority for the Service Desk, delivering expert troubleshooting across cybersecurity, networking, operating systems, enterprise applications, and M365/SharePoint services. Own and optimize critical enterprise systems, ensuring compliance and reliability by proactively resolving systemic issues, applying automation and best practices, and maintaining clear, consistent technical documentation.Incident, Problem, and Change Management: Own incident and problem management within an ITIL framework, troubleshooting and resolving cybersecurity, networking, systems and end-user issues while analyzing trends to eliminate root causes. Support change management efforts,... For full info follow application link. Crisis Prevention Institute is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/B749B1DC81E04D43