Job Information
KOMATSU AMERICA CORP Technical Analyst Salesforce in MILWAUKEE, Wisconsin
JOB REQUIREMENTS: Job Description Apply now Technical Analyst - Salesforce Posting Start Date: 3/17/26 Job Location (Short): Chicago, Illinois, USA, 60631 \| Milwaukee, Wisconsin, USA, 53204-2941 Requisition ID: 35391 Onsite or Remote: Onsite Position Join Komatsu and Be Part of Something Big! Job Overview The Salesforce CRM Technical Analyst is a hands-on role responsible for building, configuring, and supporting enterprise Salesforce solutions across Service Cloud, Omni-Channel, Field Service Lightning, and Experience Cloud. The Salesforce platform supports a growing user base of approximately 4,000 users and continues to expand with new capabilities, including Field Service and Marketing Cloud. In this role, you will apply solid technical judgment and problem-solving skills to deliver secure and performant solutions through configuration, automation, targeted custom development, and support of existing integrations. You will focus on translating defined requirements into reliable technical solutions, supporting service and field operations, and improving technician productivity and customer experience. Exposure to Manufacturing Cloud is a plus. This is a builder role with a primary emphasis on hands-on delivery, enhancement work, and production support within an established Salesforce architecture. This role will be expected to be conversant in the following areas: Service Cloud Field Service lighting(FSL) Omni-Channel Salesforce AI / Agentforce (exposure) Integrations/APIs Key Job Responsibilities Configure and enhance Salesforce Service Cloud, including case management, Service Console, entitlements, and SLA tracking Configure and support Omni-Channel routing, queues, presence, and capacity models to improve agent efficiency Configure and support Field Service Lightning features, including Work Orders, Service Appointments, Dispatcher Console, Service Territories, Skills, and Scheduling Policies Support and improve Field Service mobile workflows to increase technician productivity and first-visit resolution Build, maintain, and enhance automation using Flows, approval processes, and validation rules Support and enhance Salesforce AI / Einstein features where applicable, following established patterns and guidance Analyze, troubleshoot, and resolve Salesforce issues across configuration, automation, security, and integrations Participate in system reviews and identify opportunities to improve usability, reliability, and operational efficiency Develop, enhance, and support Lightning Web Components (LWC) and Apex... For full info follow application link. Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/A49B60971A7A40D0