OneMain Financial Jobs

JOB REQUIREMENTS: If you are looking to be part of a company focused on making our roads and communities safer, apply to join our team of talented individuals today! What TAPCO has to offer you: Four Weeks of Paid Parental Leave with no waiting period 10 Paid Holidays Paid Vacation, and Personal Time Company Paid Training and Tuition Reimbursement Medical, Vision, and Dental Short and Long-Term Disability 401K Plan with Generous Employer Match and Full Vested from Day One What you will accomplish as a Technical Support Specialist at TAPCO: The Technical Support Team supports the product and software management systems that TAPCO (Traffic & Parking Control) provides. Duties involve interaction with a wide variety of established customer accounts, vendors, co-workers from all areas of the company, and the general public. As a front-line ambassador for TAPCO, you are relied upon to promote a positive customer experience and facilitate the smooth resolution of post-order issues. This position will operate in the office and, as it grows and develops, could support technicians up to 10% in the field. Essential Duties and Responsibilities: Ensures customer satisfaction by delivering outstanding service support, assisting and resolving a wide variety of requests in a timely manner, with an emphasis on building customer loyalty and profitability Resolves issues to the customer\'s satisfaction via phone-based assistance, remote support tools, and appropriate escalation as needed Facilitate efficient resolution to post order issues Troubleshoot and repair equipment including diagnosing electronic failures Travels overnight for both in-state and out-of-state work / training up to 15% of the time. Work with service software to maintain a log for service cases Monitors, prioritizes, and follows-up on all open service cases until resolved and closed Communicates effectively with multiple groups and meets deadlines Manages and follows up on all open service cases in ServiceNOW until resolved. Create ServiceNOW knowledge articles for important system operation information, troubleshooting, firmware/hardware updates or other support-related needs. Participates in a 24/7 on-call rotation and supports occasional after-hours work as operational needs require. Safely operate related tools and equipment Operate related computer systems and software Participates in ongoing company-wide continuous improvement Required Experience Associates degree in electronics, or consummate on-the-job experience in a technical support/customer service-related field. Excellent customer service skills in a high-volume environment with the ability to work under a sense of urgency Excellent verbal and written communication skills in English Must possess strong interpersonal skills: positive, pleasant, respectful and customer... For full info follow application link. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/8A5243E8E6DA46AC