Job Information
THE PFISTER HOTEL Spa Front Desk Supervisor in MILWAUKEE, Wisconsin
JOB REQUIREMENTS: Description Description - External Do you strive to set yourself apart by your gracious service and impeccable style? Are you a motivated leader ready to support the success of a luxury spa and salon team? If so, The Pfister is looking for a Spa Services Supervisor to join our Well Spa + Salon team and continue its iconic legacy. As the Well Spa Services Supervisor at The Pfister Hotel, you will assist the Spa Director and Salon Manager by supervising daily operations, supporting staff development, and ensuring that all guest and associate experiences are distinctively superior. Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976.What you will be doing: * Support the Spa Director and Salon Manager in supervising daily spa and salon operations. * Assist with scheduling, staffing adjustments, and coordination of services across spa departments. * Act as Manager-on-Duty (MOD) as assigned, ensuring smooth guest and staff experiences. * Train and mentor team members to ensure consistency in service and professionalism. * Assist with onboarding, performance feedback, and progress reporting for new associates. * Support retail sales initiatives by attending product trainings and helping educate associates. * Monitor cleanliness, sanitation, and readiness of spa and salon spaces, ensuring compliance with standards. * Assist with inventories and supply ordering for spa and salon operations. * Help coordinate group bookings, special events, and interdepartmental communication. * Promote a positive work environment through leadership, communication, and professionalism. * Perform other duties as assigned to support the Well Spa + Salon leadership team.Position Requirements: * Prior supervisory or lead experience in a spa, salon, or hospitality environment preferred. * Ability to train, mentor, and support staff in daily operations. * Excellent communication and interpersonal skills. * Organizational skills with attention to scheduling, reporting, and staff development. * Proficiency with computers and ability to learn spa scheduling software; typing at least 40 WPM. * Professional demeanor and commitment to guest satisfaction. * Flexibility to work a schedule including evenings, weekends, and holidays. * Physical ability to stand, walk, bend, stoop, and lift up to 25 lbs. as needed.What\'s in it for you? * A free, well-balanced meal every shift. * Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties. *... For full info follow application link. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/3F008389AA314E42