Job Information
KPMG LLP Senior Associate Service Designer in MILWAUKEE, Wisconsin
JOB REQUIREMENTS: Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today\'s most important industries. Our growth is driven by delivering real results for our clients. It\'s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it\'s no wonder we\'re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you\'re as passionate about your future as we are, join our team. KPMG is currently seeking a Senior Associate Service Designer (Gen AI Experience) to join our Digital Nexus technology organization. This is a hybrid work opportunity.Responsibilities: Conduct holistic research to understand the needs and behaviors of both customers and employees, mapping the complete service ecosystem and its various actors Design end-to-end service blueprints and multi-channel journey maps that orchestrate front-stage (customer-facing) and back-stage (operational) processes for seamless service delivery Translate strategic insights and user needs into tangible service concepts, defining how technology, business processes, and human interactions align to deliver value Facilitate collaborative design thinking sessions with cross-functional stakeholders to co-create, visualize, and improve new and existing services Develop and test service prototypes through pilots and simulations, gathering feedback to refine the service model and ensure its desirability, viability, and feasibility before implementation Act with integrity, professionalism, and personal responsibility to uphold KPMG\'s respectful and courteous work environmentQualifications: Minimum three years of recent professional experience and strong command of service design principles with a passion for creating innovative, user-focused experiences Bachelor\'s degree from an accredited college or university is required Knowledge of generative AI technologies and their applications; a portfolio with GenAI work is a significant plus Excellent communication and interpersonal skills for effective collaboration Demonstrated ability to... For full info follow application link. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link \"https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf? \"contains further information regarding the firm\'s compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/99ADDBE55C6044A5