Job Information
Centers for Independence Operations Liaison - Fiscal Services in Milwaukee, Wisconsin
Education Level High School Diploma, HSED or GED
Travel Percentage Up to 25%
Category Nonprofit - Social Services
Description
Job Purpose: The Operations Liaison will serve all functions of Fiscal Services operations, providing optimal service to Rep Payee clients, Self-directed program participants, caregivers, and Case Management agencies, Vendors, and the Department of Health Services staff. The Operations Liaison will support customers by phone, chat, and email to provide service-related information, resolve emerging problems and answer customer questions accurately and efficiently.
Essential Job Functions:
Manage daily operations of fiscal agent and rep payee/money management lines of business, ensuring all program participants receive services according to contractual SLAs.
Process Payroll for multiple state and county programs. Provide direct communication with key stakeholders, including but not limited to Rep Payee clients, Self-directed program participants, Social Security Administration, Managed Care Organizations, and Department of Health Services staff.
Submit and verify bank files for multiple programs including rep payee contracts, family care,and children’s programs.
Assist operations supervisor with billing of services including correcting claims and reporting on trends in denials.
Provide exemplary customer service, identifying trends in customer concerns and escalate to department leadership.
Create and maintain documentation of customer experience in several web-based systems.
Interpret and communicate complicated program, payroll, tax and budgetary information to customers in an easy-to-understand way.
Provide backup support for all iLIFE departments, including assistance with onboarding, 4 year background checks, year-end processing, and payroll/claims duties.
Process authorizations by entering authorization information timely and accurately based on each client’s approved plan.
Effectively manage escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to acceptable resolution.
Executes exemplary customer service to key stakeholders to ensure compliance with state and regulatory requirements.
other duties as assigned
Qualifications
Required Education, Experience, Certifications, Licensure and Credentials (Where appropriate, education and/or experience may be substituted.):
Associate’s degree or equivalent experience in business, accounting, social work, or closely related field.
Minimum Required Education: Associate’s degree or equivalent experience in business, accounting, social work, or closely related field.
Minimum Required Experience : Minimum of 2-4 years’ experience working in long-term care, representative payee services, or related industry.
Required License/Certification/Registration : n/a
Issued By Governing Body: n/a
Travel Type: up to 25%
Required Auto Insurance and Driver’s License : valid driver license
Knowledge – Skills – Abilities:
• Experience in representative payee services or closely related field.
• Experience working with adults with disabilities
• Comfortable with face-to-face conversations with staff, program participants and caregivers
• Ability to work effectively and cooperatively as a member of the team, as well as work independently, in order to meet goals and objectives
• Ability to connect, motivate, and communicate programmatic information to a wide variety of stakeholders, including staff, clients, and the public.
• Excellent organization and communication skills
Physical Requirements, Visual Acuity, and Work Conditions:
Physical Requirements: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Visual Acuity: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal.
Working Conditions: None. The worker is not substantially exposed to adverse environmental conditions.