Job Information
Diversified Onsite AV Service Technician in Milwaukee, Wisconsin
About Diversified:
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.
What to Expect:
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.
How You’ll Contribute:
The Onsite AV Service Technician reports to and works within an assigned client site location daily, providing support for technical system needs. The most important requirement for this role is the ability to create and maintain a client relationship which results in superior client satisfaction, as well as the renewal and growth of an ADOPT onsite support agreement. Support normally includes multiple aspects, such as meeting/conference/events assists, inventory tracking, reporting, and proactive systems maintenance. Additionally, the technician exercises technical skill level abilities to perform routine maintenance, and repair of faulty systems and equipment.
What You’ll Do:
Daily on-site AV system troubleshooting, maintenance, and repair.
Phone and email support as requested/required.
Meeting/Event support including set-up, in-meeting assistance, and break down/post meeting support.
Preventative maintenance and daily AV system and conference room checks to ensure high levels of
operational readiness.
Leadership or participation in systems test planning and test execution.
Leadership and participation in the validation of operational readiness through documentation, training, monitoring, etc.
Compliance with the established Client change management processes for AV software and firmware updates.
Resolution of AV Room/system technical issues by communicating with the Client’s AV Engineering team as well as Diversified Engineering and remote support teams.
Act as the liaison with the Diversified Account Representative and Sales Teams to move forward on any client requested or necessary room upgrades.
If applicable, collects and reports all service activities through the Client’s service ticketing system.
Collaborate with the AV Manager to plan and implement technology solutions
Support the on-site installation efforts of the team. Troubleshoot and debug AV systems.
Complete training programs from manufacturers, industry associations, and company as required.
Troubleshoot issues with technology and AV equipment, and repairs as necessary. Serve as on-call escalation for issue resolution.
Participate in and successfully complete all required client training as required. Maintain professional appearance appropriate for an office/corporate environment
Demonstrate a helpful, service-oriented attitude
Be approachable and easy to work with
Work closely with the Site Lead
Maintain and support on-site audiovisual equipment
Operate under client staff direction for weekly assignments and tasks
Assist with AV room troubleshooting, cleaning, and general preventative maintenance
Physical Working Environment
Normally provided a working area within an office/business environment. Dependent upon the client, this role is often called to support and perform work on systems located throughout the entire breadth of a client’s building(s) and campus grounds. The daily working conditions may have various demands/situational relationships. Examples of the demands/situational relationships you may encounter:
Equipment access needs may be located within difficult areas (under conference/meeting room tables, within equipment closets/rooms, behind large displays/walls, within ceiling areas, cramped within small spaces such as kiosks, etc.)
There may be needs to safely lift/handle equipment weighing up to 50 pounds.
There are normally demands for walking great distances on a regular/daily basis.
There may often be needs to traverse up/down stairwells on a regular/daily basis.
There may be needs to work on/at the top area of ladders, electric lifts, or atop scaffolding.
There may be an occasional need to work with hand tools, and/or electric power tooling.
Hot to cold temperatures (and vice-versa) within physical environments may be encountered.
Stresses may arise related to system/equipment failures, or difficult client interactions.
What You’ll Bring:
Education & Certifications:
A high school diploma (or equivalent) is a minimum requirement for this position.
A background screen and driving records check will be performed for all applicants.
Applicants must show a legal ability to work within the United States (via I9 verification).
Required Skills/Qualifications:
Experience with audio-visual related systems.
Experience trouble shooting video walls, control systems, and DSP
Experience with video conferencing, unified communications, and collaboration platforms.
Experience in a field related to providing face-to-face client technical systems support.
Experience providing technical systems support.
Experience supporting internal and external client relationships.
Superior client relationship management is a requirement for this position (i.e. exhibiting the ability to create an atmosphere of tension relief during high stress encounters).
Desired Skills/Qualifications:
1-3 years of AV support in a corporate/ commercial environment
A postsecondary education degree
A technical school/education certification/degree
Client relations related training/certifications
AVIXA CTS related certifications
Biamp related certifications
Crestron related certifications
Networking/IT related certifications
Forward-thinking individual, with diligence and efficiency in multi-tasking.
Possessing the ability to take ownership and provide solutions toward resolution.
Excellent communications and client service skills, with consistent follow-through.
Detail oriented and technically savvy.
What We Offer:
Along with competitive compensation, you will be eligible for the following benefits:
Multiple medical plan options to suit your family’s needs
Dental (including orthodontic coverage) and vision plans
Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401k with Employer Match
Paid Time Off and Paid Holidays
Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
Commuter Benefits
And much more
To learn more about becoming part of the Diversified team, visit us at our career site (https://onediversified.com/careers/careers-at-diversified) or email us at careers@onediversified.com.
Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.
If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact careers@onediversified.com so we can assist you.
Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
Job Details
Job Family Customer and Product Support
Job Function Client Support
Pay Type Hourly
Hiring Min Rate 32.16 USD
Hiring Max Rate 35 USD