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JOB REQUIREMENTS: About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what\'s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Service Operations Manager requires an experienced professional with high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great leadership skills, and cross-team collaboration. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Responsibilities This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events Accountable for effectively managing a P&L, Work in Progress (WIP) and customer experience measured by a Net Promoter Score (NPS) Lead and manage all local operations on the ground with a servant-leadership, hands-on mindset Ensure that programs and processes are developed, assessed, communicated, and administered in compliance with Rivian\'s objectives Manage and be accountable for high value inventory reconciliation Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties Build a strong customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors Lead and take... For full info follow application link. Equal Opportnity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at accessibility@rivian.com. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/F74089263B5D4114