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JOB REQUIREMENTS: Discover. Achieve. Succeed. #BeHere Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility. This job is ON - SITE. FTE: 1.000000 Standard Hours: 40.00 Shift: 1st Shift Details: Monday - Friday,8:00 am - 4:30 pm Job Summary: To assess patient financial needs, assist patients and collect deposits according to the Froedtert Hospital Billing and Collection Policy in a professional and courteous manner. To screen patients and assist with applications for applicable governmental programs, the health insurance exchange, and/or the Froedtert Health financial assistance program. To stress customer service and positive interpersonal relations while working closely with Admitting/Registration, Preauthorization, Care Management, appropriate department personnel in Patient Financial Services and MCW Clinical Practice Services in addressing financial responsibilities. Financial Counselors at Froedtert Health play a vital role in helping patients understand and manage the financial aspects of their healthcare. They work closely with patients to: * Assess eligibility and assist with applications for BadgerCare, Medicaid, Marketplace plans, and Froedtert\'s Financial Assistance Program * Provide cost estimates and prepayment information for upcoming services * Meet with patients in various settings-bedside, in-office, or by phone-to address billing questions * Serve as a liaison between patients, the preauthorization team, and clinical departments to ensure seamless communication and support Why You\'ll Love Working With Us: Fast-paced, patient-facing role with opportunities for direct interaction at the bedside, in-office, or via phone. Collaborative, on-site environment with cross-functional teamwork involving departments like registration and pre-authorization. Team structure: Approximately 20 members across inpatient and outpatient settings; outpatient team is larger. Career mobility and growth potential within the Patient Financial Services (PFS) department. EXPERIENCE: A minimum of 1 year of experience in healthcare/revenue cycle functions (or other business office), case management, or social work is required. Experience using Microsoft Word, Excel and other software programs is preferred. Experience using Epic in a healthcare environment is preferred. Experience in social work or case management is preferred. EDUCATION: High School diploma or equivalent is required. Bachelor\'s degree in social work, case management, healthcare administration, business administration, or other related field is preferred. LICENSURE: State of Wisconsin and Federal Certified Application Counselor Designation is preferred. In lieu of Certified Application Counselor Designation, current Licensed Health Insurance Agent is preferred. Perks & Benefits at Froedtert Health Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following: * Paid time off * Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities * Academic Partnership with the Medical College of Wisconsin * Referral bonuses * Retirement plan - 403b * Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics * Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin\'s To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjQ0NjQxLjg3NzBAZnJvZWR0ZXJ0Y29tcC5hcGxpdHJhay5jb20 ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.a litrak.com/?adid=YmJnZW5lcmljLjQ0NjQxLjg3NzBAZnJvZWR0ZXJ0Y29tcC5hcGxpdHJhay5jb20