Job Information
Robert Half Customer Support Specialist in Milwaukee, Wisconsin
Description We are looking for a dedicated Customer Support Specialist to join our team in Milwaukee, Wisconsin. In this Contract to permanent position, you will play a vital role in delivering exceptional service to customers by managing communications, assisting with memberships, and supporting operational tasks. This is an excellent opportunity for individuals who thrive in a fast-paced environment and are passionate about customer service.
Responsibilities:
• Respond to incoming calls with professionalism, ensuring inquiries are addressed promptly.
• Direct calls to the appropriate staff members and relay messages effectively.
• Maintain detailed records of all customer interactions using the ticketing system.
• Support the processing of new memberships and renewals accurately and efficiently.
• Perform general clerical tasks, including data entry and document management.
• Assist with order entry and ensure all transactions are completed correctly.
• Handle both inbound and outbound calls to provide comprehensive support.
• Collaborate with team members to enhance customer satisfaction and streamline processes. Requirements • High school diploma or equivalent.
• At least one year of experience in customer service or as a receptionist.
• Excellent verbal and written communication skills.
• Proven ability to multitask and stay organized in a dynamic work environment.
• Proficiency in basic computer applications, including Microsoft Office (Word, Outlook, Excel).
• Strong problem-solving skills and attention to detail.
• Experience with call center operations or order entry is a plus. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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