Job Information
Brady Corporation Customer Service Supervisor in Milwaukee, Wisconsin
What We Need:
The Customer Service Supervisor directs and enables staff to execute reliable and consistent support to meet customer needs, achieve business and team objectives, and attain goals and forecasts. This position manages individual performance and professional development for 20-25 direct reports including coaching, development, performance and progressive disciplinary actions as needed. They are responsible for providing leadership, driving continuous improvement, maintaining standards and delivering a best in class customer experience. Upholds organizational policies and procedures and sets general direction for their team by creating and encouraging a work environment consistent with Brady values and competencies.
What You'll Be Doing:
Responsible for team performance, development and attainment of all KPI results
Understand customer needs and expectations to enable support and mitigate challenges
Adapt plans and priorities to address resource and operational challenges
Ensure customer follow up and resolution to inquiries and challenges
Proactively prevent issues anticipating concerns and identifying broader implications
Conduct problem solving and resolution in common day to day operations
Identify process gaps and lead ongoing process and service improvements
Manage all call, email and quality monitoring systems
Responsible for successful hiring and onboarding new employees
Ensures timely and accurate SAP transaction and system information is maintained, updated and readily available for team; including standard work, auditing, knowledgebase
Strategically utilize and develop procedures and processes to meet business objectives
Performs advanced and diversified assignments
Run and analyze department reporting to ensure integrity and drive continuous improvement
Monitor team metrics and direct corrective actions to ensure targets are achieved
Recommend, implement, and communicate changes/solutions to systems, policies, or processes.
Actively collaborate across departments to monitor efficiencies and direct efforts to improve cross functional processes and outcomes.
Maintain all compliance standards for SOX, ISO, PCI, and AS9100
Participate in SOX, ISO, PCI and AS9100 audits
Conduct standard work auditing to ensure adherence coaching to opportunities
Responsible for writing and delivering performance reviews and recommending pay increases
What You Will Need To Be Successful:
Bachelors degree
Strong professional verbal, written, and interpersonal communication skills
Ability to deal with ambiguity and work autonomously
Ability to build effective teams
Effective time management and organizational skills
Ability to work under pressure and make decisions autonomously
Ability to work with all levels of the organization
Ability to multitask, meet/exceed deadlines, and execute project ownership
Strong attention to detail in a highly dynamic and changing environment
Ability to develop others through a variety of methods
Presentation skills and ability to facilitate discussions in a large group setting
Ability to optimize work processes by identifying and driving departmental strategic initiatives
Ability to lead a high visibility, cross-functional project
Self-aware of own strengths and opportunities and takes ownership of individual development
Ability to think critically to understand how problems impact all areas of the organization
Understands different learning styles and the need to adapt communication/style
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About Us: Who we are:Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we're just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities. We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2025, Brady employed approximately 6,400 people in our worldwide businesses. Our fiscal 2025 sales were approximately $1.51 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com. Why work at Brady:A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back. Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.
Our Benefits:
Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision
Generous 401(k) with company match
Paid time off and holidays
Opportunity to participate in incentive programs for all full-time employees
Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance
Education reimbursement opportunities
Scholarship program for children of Brady employees
A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities
Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management)
Dress-for-your-day dress code
Charitable contributions matched through Brady's Matching Gift program