OneMain Financial Jobs

JOB REQUIREMENTS: If you are looking to be part of a company focused on making our roads and communities safer, apply to join our team of talented individuals today! What TAPCO has to offer you: 10 Paid Holidays Paid Vacation and Personal Time Four Weeks of Paid Parental Leave with no waiting period 401K Plan with Generous Employer Match and fully vested from day one Company-Funded PPE Company-Funded Short-Term Disability Health, Vision, and Dental insurance Quarterly Company Events and Lunches Have a say in TAPCO Happenings by joining the Fun or Safety Committee. Your schedule: Monday - Friday What you will accomplish as a Customer Onboarding Specialist (Connected Saas Platform) at TAPCO. The Customer Onboarding Specialist is responsible for engaging newly connected customers, delivering structured training, and accelerating time-to-value on their assigned platform. This role ensures customers successfully progress from initial connection through activation and meaningful use, then are formally handed off to Account Management for relationship deepening, expansion, and renewal. This role consolidates customer onboarding, training execution, and early adoption management into a single, outcome-driven function aligned to RevOps and retention goals. Core Responsibilities: Customer Onboarding & Training Execution Own the end-to-end onboarding experience for newly connected customers, from kickoff through activation Facilitate live, web-based onboarding and training sessions tailored to customer segment and product Prepare for sessions by researching customer accounts, use cases, and implementation readiness Coordinate scheduling, rescheduling, and session logistics using the customer scheduling platform or other tools Deliver post-training resources and document outcomes in CRM Adoption, Activation & Value Realization Drive customers to defined Meaningful Use milestones Accelerate Time-to-Connect, Time-to-Value, and Activation across assigned accounts Monitor early usage and connectivity signals and proactively address adoption risks Ensure customers understand core workflows, value drivers, and success criteria Handoff to Account Management Conduct formal handoff to Account Management once onboarding and activation criteria are met Document onboarding completion, usage baselines, risks, and expansion signals Collaborate with Account Management on customers requiring extended onboarding or re-engagement Customer Experience & Feedback Serve as the primary point of contact for onboarding-related questions and early adoption support Deliver a high-quality onboarding experience that meets or exceeds customer satisfaction targets Manage post-onboarding CSAT surveys and analyze feedback Share onboarding insights with Account Management, Product, and RevOps teams Training Content &... For full info follow application link. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/7297118285C941CB