Job Information
NORTHWESTERN MUTUAL LIFE INSURANCE Assistant Director Client Field in MILWAUKEE, Wisconsin
JOB REQUIREMENTS: About the Job The Assistant Director, Client & Field Experience Strategy supports the Client & Field Experience teams in shaping, designing, and enabling the delivery of integrated client and field experiences that help advisors, field teams, and clients achieve successful outcomes. This role blends experience design, research, and insight synthesis with strategic and execution support, partnering with domain and delivery teams to translate client and field insights into actionable, experience-led solutions. Operating within a domain-based delivery model, the Assistant Director plays a hands-on role in research, journey mapping, insight development, and experience design across both client and field touchpoints. The role ensures experience strategies are grounded in evidence, user-centered thinking, and ready for delivery-connecting client and field perspectives to cohesive end-to-end experiences. What You\'ll Do Client & Field Experience Strategy Support Support Journey teams in advancing the enterprise-wide Client & Field Experience capability through research-driven insights and experience design. Assist in defining experience strategies across client and advisor lifecycles, ensuring alignment between client needs, field workflows, and business outcomes. Translate client and field needs into experience opportunities, hypotheses, and experience design inputs for domain teams. Support development of problem statements, opportunity sizing, and value hypotheses informed by client and field insights. Assist in defining experience-related OKRs and success measures. Track outcomes and feedback loops to inform continuous improvement. Research, Insight & Synthesis Plan and conduct experience research to understand client, advisor, and field leader needs, pain points, and behaviors. Synthesize insights from Voice of the Client, Voice of the Field, operational data, surveys, and usability testing. Identify themes, patterns, moments of truth, and experience gaps across client and field journeys. Create compelling insight narratives that translate research findings into actionable guidance. Experience Design & Journey Enablement Lead or support experience design activities for client and/or field sub-journeys, including journey mapping and service design. Apply human-centered design methodologies to improve client outcomes and simplify advisor workflows. Ensure experience intent and design rationale are clearly documented and embedded into delivery artifacts. Domain Partnership & Execution Alignment Partner with peers, cross-functional partners, domain and delivery teams to ensure client and field experience designs are feasible and scalable. Support roadmap reviews, prioritization discussions, and dependency identification from an experience perspective. Collaborate with technology, operations, risk, and compliance partners... For full info follow application link. EEO/AA Employer/Vets/Disability ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/434396E002ED44BF Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.