Job Information
Diamond Assets Sales Support Intern in Milton, Wisconsin
Company Overview
Diamond Assets LLC is a national asset management organization, specializing in Apple IT buy-back programs for organizations across the country. It is our mission to provide solutions that deliver a combination of aggressive pricing and exceptional service, allowing our clients to achieve their technology sustainability plans.
Job Title: Sales Support Intern
Purpose: The Sales Support Intern shall work in partnership with the Sales Team to present and sell company products and services via e-commerce channels and direct to consumer channels. This includes supporting order fulfillment of multiple online stores: and digital marketplaces and any consumers using product for personal consumption, and/or businesses and non-profit organizations who seek to purchase our affordable renewed Apple technology.
Basic Qualifications:
• Previous work experience in the consumer electronics field preferred but not required
• Demonstrate substantial experience or a willingness to learn how to process orders on e-commerce platform
• Ability to work flexible hours as needed to support the 24 x 7 nature of e-commerce retail on an as needed basis
Supporting Qualifications:
• Knowledge and experience using computers, including Microsoft office products and other e-commerce platforms
• Experience with e-commerce systems, e-commerce retailers, SEO and social media management
• Experience working within a Sales Team and processing orders
• Provide assistance to the Product Sales Team in identifying and developing new customer relationships
• High enthusiasm towards learning about new wireless products, devices and technology trends
• Basic understanding of new and refurbished Apple products and the marketplaces in which they are sold
• Energetic and self-motivated with a strong drive for sales and performance management
• Excellent written and verbal communication skills
• Demonstrate ability to persuade and influence others; strong negotiation and relationship building skills
• Ability to meet customer needs and close sales
• Strong organization and time-management skills; ability to maintain a fluctuating workload and varied job tasks in a fast-paced environment
• Strong analytical and judgment skills
• Basic understanding and knowledge of how to process a customer return properly or a willingness to learn how to do so
• Ability to successfully prioritize and manage multiple e-commerce platform orders
• Willingness to develop a skill set in providing management with sell-through and market research reports regarding the pricing of refurbished Apple products across multiple sales channels.
Essential Functions:
• Day to day hands-on processing of Diamond Assets' sales orders and/or products on e-commerce platforms or community sales. Assist with product presentation (listing products and inventory), product marketing strategy, pricing and adjusting all these as often as needed
• Work with the Product Sales Manager to Establish necessary direct relationship with e-commerce retailers to feature Diamond Assets products on their platforms (I.E. Weekly daily deal submissions)
• Support forecasting needs across all e-commerce channels
• Assist in analyzing sell throughput on an individual SKU level
• Assist in generating and implement new initiatives to increase B2C sales and profitability
• Assist in Establishing and monitoring prices for all products in all e-commerce channels
• Monitoring of and reporting to Product Sales manager market changes in pricing and sell through rates of renewed Apple products across multiple e-commerce platforms.
• Work in partnership with the Sales Team to process returns of product with our finance and operations team
• Maintain a keen awareness of our competition to study what works and what does not
• Assist in the preparation of action plans and schedules to identify specific targets, and potential sales volumes
• Assist the Product Sales Manager in preparing reports for management to analyze results and make educated decisions
• Secondary customer support as need for both technical and transactional via e-commerce platforms or other tools
• Consistently demonstrate imitative in finding and machining recommendations to the Product Sales Manager about the viability of new B to C sales channels and/or B to B business opportunities for our company
• Assist the Product Sales Team with RMA requests across all e-commerce platforms and wholesale orders as needed.
• Monitor and appropriately respond to buyer messages within e-commerce platforms and/or assist 3rd party consultants who assist Diamond Assets in monitoring consumer messages and RMA requests.
• Other duties as assigned
Beyond:
The person in this position is expected to continue to learn, grow and contribute in a fast-changing and highly productive work environment. In addition, there are high expectations for excellent communication, teamwork, and problem solving abilities.