Job Information
SHI Inside Client Account Manager in Milton Keynes, United Kingdom
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Job Summary
The Inside Client Account Manager (ICAM) is pivotal in providing World Class Support to SHI’s customers by collaborating with field sales and SHI’s partner network. The ICAM assists in generating new sales within their current account set by making positive impressions with their customers and proactively managing renewals. This role involves creating competitive pricing quotes for customers’ IT needs, processing orders, and providing timely updates. Reporting directly to a Manager – Inside Sales, the ICAM is a key contributor to revenue growth.
This position is required to report to Milton Keynes, U.K. office.
Role Description
Include but not limited to;
Functionas the central sales contact for ourcorecustomer base.
Forge strong relationships with customers, external salesteam, and SHI internal departments.
Work closely withalignedOutside Sales Team to collectively own the sales quota. Understand, and help to efficiently manage the opportunity pipeline, and ensure forecasts of sales performance arepredictable,accurateand adhered to.
Collaborate with Outside Sales, customers, vendors, and our internal teams through conference and team calls.
Acknowledge and resolvecustomer inquiries proactively, resolving issueswith a ‘complete-first-time’attitude,delivering anexceptionalcustomerexperience.
Identifyand capture new opportunities, moving them effectively through the sales pipeline.
Source and develop comprehensive pricing quotes based on customers' IT requirements, including new hardware, software, and associated services.
Assistin drivingsales through customer engagement, ensuring you deliver against the tenets of world-classsupport.
Proactively manage customer maintenance and support renewals.
Ensurepromptandaccurateentry of purchase orders and providetimelyupdates to customers and all relevant parties.
Activelyparticipatein team meetings to stay updated on product changes and business strategies.
Activelyparticipatein departmental initiatives and incentive programs
Skill Level Requirements
Exceptional communication skills (verbal and written)
Strong sales acumen with the ability toidentifycustomer needs and offer suitable solutions.
Excellent time management and organizational skills
Initiative-taking and strategic approach to sales, aimed at enhancing the client experience.
Ability to work effectively in a fast-paced, collaborative environment.
Other Requirements
Completedbachelor’s degree(College/University)or minimum 2 years of Customer Service experience in a Corporate or Office Setting
Havesuccessfully completedtheInside Sales onboarding curriculum and training requirements outlined by management.
The estimated annual pay for this position is £30,800 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.
SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status