Job Information
WESTERN GOVERNORS UNIVERSITY Student Support Specialist in MILLCREEK, Utah
If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Grade: Services 205
Pay Range: $20.33 - $29.51
Job Description
The Student Support Specialist plays a vital role in enhancing the educational experience by researching and resolving inquiries and concerns from students and staff in assigned areas. This position collaborates cross-functionally to address questions related to Student Support Services, ensuring timely and accurate information dissemination. Additionally, the specialist identifies opportunities for process improvement, makes actionable recommendations, and actively participates in solution-focused initiatives aimed at enhancing service delivery and overall support for the student community.
What You'll Do:
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Retains foundational responsibilities and displays expertise across both entry- and mid-level Student Support skills, adapting to meet dynamic operational needs.
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Offers tailored assistance to students and staff across varying skill levels, with a focus on aligning support to current organizational priorities.
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Manages student inquiries via email, phone, and other channels, ensuring clarity, professionalism, and empathy.
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Leverages comprehensive understanding of WGU support systems to resolve student concerns effectively, often achieving single-contact resolution.
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Collaborates with internal teams to enhance student experiences, escalating complex cases as needed to ensure satisfaction and resolution.
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Monitors and addresses any service lapses that may impact students, upholding high standards of reliability.
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Maintains punctuality, confidentiality, and performance expectations, modeling integrity in handling sensitive information.
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Follows internal documentation protocols to log interactions, updates, and communications promptly and accurately.
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Serves as a resource and guide for colleagues, promoting continuous improvement and team success.
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Observes and analyzes processes to identify obstacles, providing solution-driven recommendations to enhance efficiency.
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Performs other job-related duties as assigned.
This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with... For full info follow application link.
Western Governors Univeristy is an equal opportunity employer and does not discrimin ate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.