Job Information
WESTERN GOVERNORS UNIVERSITY Senior Manager, Financial Aid Training and Development in MILLCREEK, Utah
If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Grade: Management_Executive 606
Pay Range: $85,100.00 - $140,500.00
Job Description
This position provides leadership for the Financial Aid Training and Quality Assurance team, ensuring high-impact onboarding, continuous training, policy and system updates, and a robust quality assurance program supporting both Financial Aid and Financial Services. The Senior Manager champions innovative solutions that drive regulatory compliance, operational efficiency, and a student-centered experience across the learner journey.
Primary Responsibilities:
*
Ensure precise communication of federal Title IV, state grants, and other student financial aid programs to students.
*
Lead a high-performing team within a diverse and complex environment, fostering a culture of excellence.
*
Conduct quality assurance monitoring for team members, leveraging extensive knowledge of the University's educational model, technology, policies, and procedures.
*
Support staff through professional development, training, coaching, and performance feedback, enhancing efficiencies and adherence to federal and state regulations.
*
Foster effective communication and collaboration with students, department leaders, faculty, and university staff.
*
Identify opportunities for self-service enhancements and streamline process workflows.
*
Provide data-driven insights to guide priorities and goals within the functional area.
*
Collaborate with senior management on strategy development and execution planning.
*
Analyze problems, propose solutions, and take decisive action using independent judgment. Create and revise team policies, procedures, and processes while documenting changes and preparing written reports.
*
Report and escalate technology issues to relevant service teams.
*
Collaborate closely with Enrollment, Admissions, Service Desk, Student Accounts, and Student Services leadership to ensure accurate and timely communication of financial aid and student payment topics.
*
Represent the University professionally by participating in state, regional, and national associations.
*
Maintain competency and enhance professional growth and development through continuing education and conferences.
*
Organize, prioritize, and follow through on projects and tasks with meticulous... For full info follow application link.
Western Governors Univeristy is an equal opportunity employer and d oes not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.